How to activate an E-SIM while waiting for physical Sim

[Jennalhb]

Hi there,
My SIM card is currently stuck in the mail with the Canada post strike and has been since I signed up November 10. I have the option of using e-sim with my current phone. The chat told me I can temporarily use an e sim while I wait for my physical sim but I don’t have an email with a e-sim QR code in my activation summary because I requested a physical card. How can I activate my account?

Thank you

[Neil11]

Your best is buying bet is buying a physical sim card from a koodo/telus store or a mobile klinic store. Then contact CS_AGENT and they will credit you the cost of the sim $11.30 (10+tax). 

[computergeek541]

---

@Jennalhb wrote:

My SIM card is currently stuck in the mail with the Canada post strike and has been since I signed up November 10. I have the option of using e-sim with my current phone. The chat told me I can temporarily use an e sim while I wait for my physical sim but I don’t have an email with a e-sim QR code in my activation summary because I requested a physical card. How can I activate my account?

---

The above requires contacting a Public Mobile customer support agent.  Please send message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Jennalhb  You will need support to help with that 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage