activation issue

[SnowChicken]

I made a subscription, and I made error to select esim. I picked up a physical sim at a shop yesterday but when i open the app, it told me my phone is not esim compatible and it don't want to activate even with the physical sim plugged in.

Can you help me?

[hairbag1]

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@SnowChicken wrote:

Hi,

when i click my account, it redirect me to pre-activation page. I have option continue activation or return to login page. I cannot access any pages to switch esim.

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So continue with the activation process. If activated successfully with esim, then you can use my previous suggestion to change to hard sim instead.

[slusagm]

It's a login problem.  You need PM to help to sort it out.   Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. If you got stuck in the same page and cannot login to create ticket, use another email address to create another Community account and use that to submit ticket)  

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[SnowChicken]

Hi,

when i click my account, it redirect me to pre-activation page. I have option continue activation or return to login page. I cannot access any pages to switch esim.

[SnowChicken]

Hi,

when i click my account, it redirect me to pre-activation page. I have option continue activation or return to login page. I cannot access any pages to switch esim.

[hairbag1]

@SnowChicken 

if you successfully created your Public Mobile account but now wanna use hard sim...just log in to your account then tap the Account tab (at bottom of the page), then scroll down to find Change Your Sim Card...tap that and you see to enter new sim number.