other

[Stainless316]

Hey fellas,  any luck making my phone work?  It still has the wrong phone number; I still can't send or receive SMS/MMS. Will I be getting a credit for the days I can't use the phone?  All I need are the instructions.

edited by computergeek541:  There's no reason to post a ticket number here.

[hTideGnow]

hi @Stainless316 

this is just the Community and we are customers like you

have you check your inbox yet?

if no reply and if you waited over 4 hours, message support again for update using this link (remember to provide the ticket number)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But let me try to help as well.

You talked about message problem, first, can voice and data work? and are you using physical or esim? Android or iPhone? 

If only text is an issue , Tried Reset All networks.  If Android, uninstall and reinstall Google Message.  If iPhone, try to remove the phone number from iMessage settings, then reboot and put the number back and test 

[Handy1]

@Stainless316  So you already submitted ticket you need to wait for support to reply 

keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage