New subscriber esim will not register

[Benner69]

Hi I just signed up and paid for a new activation.  I pick my number and it tells me that esim registration fails. They qr code. I did not receive one. I am at a loss and everything is going in circles 

Please help

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@Benner69 wrote:

Hi I just signed up and paid for a new activation.  I pick my number and it tells me that esim registration fails. They qr code. I did not receive one. I am at a loss and everything is going in circles 

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Please use the chatbot to open a ticket.  A customer support agent will need to get this switched over to a physical SIM card activation.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html