Data does not kick in outside wifi range repeatedly

[Closingaccount]

I subscribe to Public Mobile Data Plan for a few years now. 

I do not use my personal  phone during working hours as I have a company phone. At home, I am on wifi. On several occasions over the past couple of years however, whenever I need to make an emergency call or text using my personal phone neither the call nor text goes through. You have no idea the frustration it is trying to reach someone for an emergency and getting nowhere especially when you know Public Mobile is collecting subscription payments month after month with no hassle. To add to the frustration I keep hitting a wall trying to get help or technical support from Public Mobile. This time around it appears that I may not have had access to my data for months.

Where can I rate Public Mobile?

ENOUGH IS ENOUGH!

[hairbag1]

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@Closingaccount wrote:

611 is reserved for money related issues only. Yes, my data is enabled. I will try another provider. Fed-up with PM.

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If you were to dial 611 using your PM cellphone, you'd hear the current status of your account. That would help determine if your account is Active or Suspended for some reason.

[Closingaccount]

611 is reserved for money related issues only. Yes, my data is enabled. I will try another provider. Fed-up with PM.

[Closingaccount]

Thank you for asking! I have unlimited texting, unlimited everything. The problem is I rarely use the data. Public Mobile wastes no time reminding subscriber about their upcoming payment. Yes, my account is active and my payments are never late. This is a regular occurrance with Public Mobile. I've had to report them to our government communication agency a number of times.

[Closingaccount]

I have tried getting help. I keep getting routed to a chatbot that is even more frustrating and irritating and log into a community for help. When you need to make a call or text during an emergency, you don't want to deal with a chatbot or log into a community and wait hours to resolve your issue.

[Phil_Adelphus]

@Closingaccount How have you tried to get help?  If it was the chatbot not working for you then there is the private message option using this link which is already addressed to support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

You mention cancelling, all you have to do is port your number to another provider and it will automatically close your account. Otherwise you can do it by logging in to your account and toggling off "subscribed" which will stop payments and close the account after 90 days of non payment.  To keep your number, though, you need to keep your Public Mobile account active until it has completed the transfer to the new provider.

Support should be able to fix the problem if you give them the chance unless the problem is with your phone.

[DennyCrane]

To recap, you are either on Wi-Fi or don't use the phone most of the time, and when we do go to use it your data on exception, it doesn't work; nor do calls, and texts work.

What plan are you on? All plans have unlimited text, so that part is perplexing. And even the smallest calling plan includes 100 minutes, so again, very odd.

Are you sure you have an active subscription at all? Are you being charged every 30 days? Have you logged into your account to verify that you have an active subscription and that you have data available?

[hairbag1]

@Closingaccount 

has your Public Mobile line ever worked ? Do in coming calls to your PM number work as expected ? Is data enabled in Settings ? Make sure to disable Wifi Assist in Settings. Do you ever look in to the PM website to see status of your account. You can also dial 611 using your PM cell, to hear current plan status. Maybe your account has lapsed for some reason.

sp