Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I said Yes to a promo code on April 28th but don’t see it reflected on my new bill from May? How I can contact Public Mobile about this issue?
Hi it's been a while, chatbot as always not helpful and it also doesn't let recognize that I am logged in. Anyways Just wondering the current process for sim changes for lost sims,Wife is comings back in a week traveling in Europe landing in Vancouv...
Hi,I received a promo offer via text which I accepted due to special circumstances. The new plan was to take effect at the end of this month (May). My circumstances have now changed and I no longer wish to switch to the promo offer. How can I now dec...
How do I get my cell phone coverage when traveling in Europe
I have an account. Got a new phone that needs an eSIM. PM FAQ’s are not helpful. Everything shown is about starting a new subscription. Online tips say go into your app, go to “account” and order an eSIM. Only gives me the option to buy a physic...
I purchased us add on for my trip to us however data and text work but talk did not. Please explain
Switched to PM just under a month ago. Now both my wife's phone and mine have no reception, we can't make calls, take calls, or send/receive texts.I've tried restarting my phone, turning on and off my e sim, airplane mode. Any other suggestions?
My friend only has 1 subscription option 30$ at 4G, but I have 4 options from 19$ to 30$ monthly.Why isn't she offered the same plans as me? Thanks
Hi all,any idea when is the next 29$ promotion coming ?I want to port/bring another line to my account.Thanks
The login asks for a 6 digit number but I never receive it. I have seen other users say that there is an option to get the digits via email, but I do not have that option. What am I supposed to do?
I am setting up a new account to port over a phone from Bell. And when I tried to select a subscription it asked me to login agai and then continually comes up with a error while trying to resume completion of
So I accidentally messed up the automatic payments and lost the phone number I used to use with public mobile. I can see when I call the number it is not in service so it doesnt seem like anyones using it. Is it possible to reopen my account and choo...
When my friend that recently joined PM tried to access voicemail, it didn't work, whether by tapping voicemail notification, holding the 1 key down, or anything else. It says she needs to add a number. How do we resolve this?
When a friend that I helped join PM signed up using an RBC debit Visa card, it worked fine. But when it tried to renew for the 2nd month with the same card, it wouldn't work even though the account had sufficient funds. Why?Also, because the renewal ...
why am I having a lot of dropped call
It is very difficult to get in touch with Public Mobile. I just wanted to remove my credit card and get my refund. As I join Public Mobile on May 21, 2025 in the afternoon BUT cancelled my service in the evening and was charged for $26???
My wife and I both have accounts with PM and wondering if it is possible to only receive one invoice rather that each of us receiving one?
My old cellphone died, bought new phone and received new sim.Went to my account to change the SIM #.My Umidigi Note 100 5G phone doesn't recognize the SIM CARD despite it being in slot # 1. I have reversed the card - maybe I put in the wrong way but,...
New user to Public, trying to activate a line for my mom using an eSIM was hoping to use the QR version for ease of simplicity but I never got the email with the QR code.
I was wondering if with my plan is US roaming included.. my parents and friend say they crossed no problem and didn't have to change anything or pat more. Thank you
Hi, my phone was disconnected as my credit card expired and I am trying to get into “my account “ to update my card info. It won’t let me get out of “finishing activation” which then would require a new cell number. I’ve tried clearing cache etc and...
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I was able to sign up my kids for a 4 G, 1 GB plan for $19, and I'd like to get on the same plan, but I don't see it as an available plan in my account?! Why is that?
my account was due and i paid $37.74for the 5g 60 gig upgrade and it didn't upgrade me
