Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The PM app won't load so I can activate my plan. I enter email and password and the app just shows the spinning circle. I have uninstalled and installed over a dozen times. Any suggestions?
My plan jumped from $23.52 to $28.00. I purchased the cheapest plan for 1GB. Can this be reverted for my account please.
I stopped receiving text promotions how can i fix that so i receive them?
The code to confirm my number transfer was sent to the number which is not a cell phone=no messaging. So I could not confirm the transfer. What next?
Is there a way to get your call records/details of Public Mobile?
I currently using physical Sim card (nano), can I switch to eSim using my existing account and same mobile number? Thanks
My current subscription in picture below. Is this means my data will work in USA?
Hi , I can not call out or receive calls I live in a rural area and was good till a few days ago . I have others here with public Mobile and they are working fine . I went to the city and send and receive calls worked fine .I have tried turn off pho...
When did the monthly dollar off for each friend referral stop and go to points instead?
I took the SIM out of phone and put it in another phone and then put it back in my old phone and now I can't access my voicemail. please help. @ links to members
Since I upgraded my plan from 40GB -50GB per month (5G+) my data has been loading incredibly slow sometimes not at all. I always show full bars on my phone
I switched to a new phone and lost my network connection, is there anyway I can get it to work? Please help
posting threads for the sole purpose of exchanging back and forth solutions is against the terms of service
@ customer service agentI tried to get an account for my son using my phone, but not I can't get it to work on his phone, how do I get it working or cancel the accoun
My phone is not eSIM compatible with Public Mobile and I do not want a physical SIM card. I do not want anything to do with your company because you have zero customer service response and I have wasted 2 hours trying to get help
I bought 2 add-ons 250 mb data and us talk/text, data works talk and text doesn't! Never had this problem before... What gives? Does anyone know?
I received a text message about a Public Mobile offer from 5474 (or 547-4). It looked legit. No spelling or grammar mistakes. The offer is for 4G 25GB for 28/month or 4G 30GB for $34/month (maybe too good to be true?) I replied back for one of those ...
Public payment vouchers…. I just got a payment voucher from7-Eleven I tried entering it at the store using *611 it said the pin wasn’t valid and half the time *611 doesn’t work anyways but went home and tried on the Internet at the public mobile my s...
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When I send a text and im out of service once I get service they receive 17 messages. how can I prevent this from happening?
does anyone know a solution to the forbidden a1 error preventing me from logging into my account
This information is NOT correct. You cannot use a US CC for payment
i change device ,but line disconnect when i recived calls incoming and outgoing calls ,check line service
Hey, my phone number is xxxxxxxxxxxxxxxxxxxxxxxxxxx. I was automatically charged for this months subscription per my bank, however, on the public mobile dash it said I have to pay for my servcies to continue. I was travelling and Data was really impo...
duplicate thread
to pay my bill it seams that public mobile does not want my business
Hi all, I have lost my SIM card for months now . I also lost access to my email registered in my account . I still pay for the phone and I need to know how to access my account to change my email and also to be able to restore my phone . Any help wil...
Hi, I’m going in circles here because the chat box suggested i activate my sim to a temporary number before my old koodo number will be installed on my public mobile line- but i can’t find the option for activating my Sim anymore! Because i had start...
I see on my credit card that I received additional charges in strange amounts in August. The CS agents keep saying it's not showing up on my payment history but it's quite clear this is public mobile charges. I have a $40 plan so the extra $16.95 and...
Why was I charged for an automatic top up? I didn't agree or request it, I would like it refunded and cancelled for any future automatic payments.my Account Number: ############Yin
