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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Refer a friend

I referred a friend xxxxxxxxxx xxx xxx xxxx with my referral code on 8-10-2023& still haven't received my reward.Somebody please resolve this issue.

Data Usage Not Accurate

I am having issues with my data usage. In June I bought a 3G add on off Data (which usually lasts me for months) and then left the country for most of the month of July. I left my phone on to forward text messages via an app, but the phone always st...

My promo is not showing up

@CS_Agent

eSim subscription failed or not finished

Hello guys, do you think my friend will be charged on her subscription plan with an eSim if she didn't finish setting up her account, but we are on the last part already of the process. I didn't finished it because I am using my phone with a public m...

eSim

Hello there, I help a friend to activate a sim card online, without understanding it thoroughly, I inserted her sim card in my phone and tried to activate her sim card , but I did select the eSim, because there's nowhere to find the sim card activati...

Credit Card charged twice

I switched to PM yesterday, and I see double charge on my CC. But, I only see a single charge when I login.tagging @CS_Agent because when I tried submitting a ticket, I got 404

Sim network unlock pin

I need to use another phone (samsung s7) temporarily and i keep getting sim network unlock pin. How do i obtain this pin so I can activate my phone?

Lost phone, unable to access emails

Hey all I lost my phone phone today. No biggie, these things happen. What's special about my case is that it got swallowed up by a wave in Hawaii. That and that my whole digital life was protected by 1password, a password manager.So now I have no pho...

Switching from 4G to 5G Plan Connectivity

Hi, I recently changed from one of the 4G to 5G plans and notice my data seems to be slower or drops. Does anyone know how long it takes for the switch and faster speeds to take full effect?Thanks,

Virgin Refund.

This isn't a Public Mobile support issue.

account locked

when i log in online, it says my email is not connected to any account. I do have a subcribtion which i pay andi know which email it is. i tried putting in the number it sends a recovery link to my email connected to my phone number. when i click rec...

100 minuted used

it is very weird, it says that 100 minutes are already used, I don't think I used so many minutes in this month, and it is only 11th. How can I claim to get the minutes ba

Resolved! Auto payment

1. I don't see how to turn off auto payment. Can someone make screenshots step by step please?2. Hos to pay online once autopay is turned off?

Invalid SIM

My phone is repeatedly going into “Invalid SIM”. It registers correctly each time I power cycle. But says “SIM error” or something like that and displays “SOS only” and “Invalid SIM” alternately. I haven’t done anything to the phone.

Rogers to Public Mobile

I Aug 1, I requested to transfer my phone number to Public mobile.When I remove SIM card of Rogers, I can not receive SMS messages. I asked Rogers about it and I am informed that Public Mobile did not port my phone number.My internet and calls work f...

Resolved! Unhappy customer

I signed up, paid, then in the process of activating I was sent a message saying I didn’t confirm the activation, so I confirmed and then nothing happened.. what’s going on???? This was yesterday.

Resolved! Cannot change the SIM, as I cannot login to the account due to 2FA

Hi,Somebody did not think this through... My son lost his SIM while on a trip (and has no App loaded to his phone). I got him a replacement SIM, but to login to his profile on a computer, a 2-factor-authentication is now required, which either texts ...

Lost SIM Card While Overseas - Further Action?

Hi Public Mobile Support Team!I am writing to get some help on my unfortunate event of losing my SIM card while on vacation. Since I am not able to use my phone number, I am not able to log into my account (email: ga********@gmail.com), so I made ano...

Resolved! Promo/ referral

I subscribed to a plan using referral but the rewards/ promotion did not reflect and the a month deducted did not take promotion into consideration.

Samsung Galaxy A22 5G

Hi there, will the Samsung Galaxy A22 5G phone work on the 5G network? It appears from other posts it works OK on the 3G and 4G networks but no mention of 5G. Thanks.

Resolved! Missing bonus rewards points from April

@CS_Agent Hello, I am missing my 15% bonus rewards point from April, I have got them every month before that and every month after. I tried to submit a ticket but it’s giving me an error or else gets stuck on loading and eventually turns to an error....

Resolved! Help with new account.

Hi there,I signed up for a new account today. I received the following message twice from 83585:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact ...

Resolved! Shop SIM Card.

If I buy a SIM Card within the My Account, will it automatically disconnect and remove the e-SIM I already have installed in favor of the new SIM Card I've just purchased or will it ship and arrive Unactivated?I'll just be buying the SIM for a backup...

Resolved! RECEIVING INCOMING Calls from USA

Please clarify. Does my Public Mobile account include the ability to receive incoming calls from the USA?

Resolved! Unable to get into my account..Yahoo mail problems

Hello, i lost my sim card while on vacation and in order to get a replacement i need to get into my account..Even to get support, i need to get into my account, which i'm unable to do because recovery codes go to my phone number or to my yahoo email....

Resolved! Transferring and porting a landline to PM - Authorization Process

Hi, I am planning to transfer my shop landline from Shaw to PM. I want to know how the authorization process works. How does your company verify that I am the rightful owner of the shop to request for number transfer/porting?Thanks

Resolved! setting up

Hello, I just transfered my number (or so I believe...) and activated by eSIM. When I try to make a call I get " the last line is no longer available" message. I got the text from Virgin to transfer the number and I believe it went well. I have an Ip...

I have been paying for several months for a service I don’t have

I am being charged for a phone service that I have not been using for several months!

Resolved! e-SIM Capacity.

I've looked everywhere but I cannot seem to find the maximum amount of e-SIMs I'm allowed to install on my Samsung Galaxy Note 20 Ultra.. I currently have 3 and I'm wondering what the limit is before it doesn't allow me to add anymore?I've read 5-8 b...

My credit card expired and I cant access my account to udate it because my email doesnt register.

My credit card expired and I cant access my account to update it because my email doesnt register. I have 2 phone numbers for my kids and I cant update the credit card Can I link these two numbers to my account?

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