@Kulwinder22 wrote:
I was trying to renew a payment on a previous phone number, by mistake I hit transfer number and it caused the 4gb plan to be activated but I previously had the 40gb plan. The number transfer got mixed up and an e-sim got activated. I am looking for help to how I can just start using my old phone number and plan. I have tried logging into my account but it always brings up this message:
" We’ve noticed you have an active Public Mobile service and would like to confirm your full access
A 6 digit code associated with your Ever Safe ID will be sent to your phone number. We will need you to confirm this number.
The number that the 6 digit code gets sent to is not any of our personal numbers. It is a random number that somehow got put into all of this causing me not to be able to login to my account, therefore not being able to see any plans that have been activated.
I think you should reach out to a CS Agent and let them know what happen to see if it can be fixed.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
