Porting my number from Public Mobile

[Tzvi]

Having issues porting my number from PM. The other providers SIM working for oitgoing calls only. The PM SIM still active for all calls and text, outgoing and incoming.

[Tzvi]

Thank you. I just submitted via direct message with the link you provided!

[will13am]

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@Tzvi wrote:

Thanks for informative reply. The other carrier claims from their end the porting is done and it shows account fully active. Yet phone with their SIM still not receiving calls/text while phone with the PM SIM in, is receiving both calls/text.

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@Tzvi , your new carrier is incorrect about the number transfer status.  Once a number transfer is completed successfully, the old service will be disabled.  The fact that the Public Mobile service is still functional means the number transfer was not successful.  You need to resubmit the number transfer from your new service and reverify it on the Public Mobile end.  No point in reaching out to Public Mobile support as transferring out is managed by the receiving carrier.  

[BKNS27]

@Tzvi 

The PM SIM will continue to work until porting is completed. This could take up to 4 hours.

[hTideGnow]

hi @Tzvi 

no, if the number is ported, your PM service would stopped and account closed

but you can confirm with PM and see if they got the port request

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Tzvi]

Thanks for informative reply. The other carrier claims from their end the porting is done and it shows account fully active. Yet phone with their SIM still not receiving calls/text while phone with the PM SIM in, is receiving both calls/text.

[hTideGnow]

hi @Tzvi 

question is if PM service still working? if you get inbound calls with your new carrier?  

if PM service is still active, the port was not done.  You need to call back to the new carrier and tell them 

[ORNGNBLK]

@Tzvi  might just take a few hours for the new guys to fully provision then. Give it till tonight and see if PM deactivates by then. If not, check again with your NEW provider. 

[Tzvi]

REplied yes. This is ongoing since last evening. Other provider says all goos on their end looks fully active!!??

[Tzvi]

They say on their end all looks good and account should be fully active!!??

[ORNGNBLK]

@Tzvi  if you are on your way out, this lies in the hands of the incoming provider. You will need to reach out to the new provider in order to fix this issue.  Hope tis helps.

[hTideGnow]

hi @Tzvi 

did you get a text  for port authorization? did you reply yes within 90 mins?

even you replied, it would take another hour or two. Try reboot the phone with the new sim card and test calls again