Issue with eSIM and unable to receive SMS

[Liuyangyang1984]

I recently transferred my phone number from Fido to Public Mobile and completed the eSIM activation process. However, I’m currently experiencing the following issues:

• I can make outgoing calls, but I cannot receive incoming calls or SMS.
• My phone does not display my original phone number.
• I believe the number porting process might not have been fully completed.

Could you please check the porting status of my number and help ensure the transfer is fully completed?

[CarsonT]

I'm having the same problem. Have you been able to resolve it? If so, how?

[slusagm]

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

[hTideGnow]

hi @Liuyangyang1984 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call