New activation/phone number transfer problem

[Marj1217]

I just activated my new public account and I can’t save my phone number to my account. I am not receiving any calls, they just go to voicemail. I’m switching from Roger’s. I did receive notification from Roger’s and I authorized the transfer. I don’t know what to do 

[hTideGnow]

hi @CarsonT 

can you make outbound calls? do you have problem with not receiving inbound calls only?

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[CarsonT]

Have you been able to figure this out? I'm having the same problem but porting from Fido.

[CSA_PM]

Hello @ Marj1217,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[TheSterlinger]

Maybe you removed your Rogers SIM too quickly?

Is that line still ringing? 

[hTideGnow]

hi @Marj1217 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[slusagm]

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them