Phone plan

[Nancy121]

Hi

I want to know why I can't get back a low cost plan it only get higher I only have 4 options to choose from 

[hTideGnow]

hi @Nancy121 

what plan do you have now? and what plan you want to change to?

we heard people that have success to slowly change to the plan they want in 2 steps.  First schedule a plan change to the cheapest plan you see there.  Once that plan kicks in , check again on your My Account and you should see other cheaper choices

[Nancy121]

Ok so I need a new provider then as this plan no longer work for me and no option to get a plan that work for me

[computergeek541]

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@Nancy121 wrote:

I want to know why I can't get back a low cost plan it only get higher I only have 4 options to choose from 

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Sorry, but an existing customer can only choose from the plans that are listed after logging into the self serve account.  This is a business decision by Public Mobile.