New home address not recognized

[wolfcruise1]

We are in our new home - just finished building - we are with Canada Post and are all official.

But the change address section of the user profile is not letting me edit my address. It cannot be used / recognized ... Help ?

[Sansan]

Congratulations on your new home!! System has been a hit and miss lately updating information. 

Try to use a different device or web browser if possible. 

Also clear cache.  Also check on CP website to verify how your home address should be formatted. 

[fixin]

Your welcome @wolfcruise1 !

[wolfcruise1]

Thank you @fixin 🙂

[fixin · Accepted solution]

@wolfcruise1 - There is ongoing issues (Possibly) with the editing of a home address. But it can be (Probably) addressed by CS_Agent.

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages