Number transfer

[Mac2227]

New public customer. I selected to keep my old phone number. Did the transfer worked for 3-4 days. Now today the number associated with my account is a different number but it still wants to verify with my old number. Anyway I can get my old number back?

[Mac2227]

Yes I do reply to the text. We are going to call again later and try again maybe. 

[softech]

@Mac2227 important thing is did you reply the text from your old provider and approve the port?

[Mac2227]

I callled the number she said she was going to restart the transfer process and this morning it still hasn’t worked. 

[HALIMACS]

Enter the temporary number that you’ve been assigned, because the port failed, not the number you’re trying to port from the other service provider.

[Mac2227]

Trying it’s saying it doesn’t exist 

[Sansan]

Ok keep it in, call the number that @HALIMACS provided to have it re done.

[softech]

@Mac2227 

the port was not done.  Leave your old sim card in the phone.  Then call PM porting team and ask them to retrigger the porting request.  You will get a text from your old provider, reply YES.  Wait an hour or so, your old sim will stop working,  then you can put the PM sim card in. 

[Mac2227]

I just put my old SIM card in and it is still active and all my text and miss calls are coming in. 

[Sansan]

Did you also verify that your old providers services is still working? You can test your old SIM card.