Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a Canada-US subscription. It did not come with instructions. What do I do to get coverage by US carriers when I cross the US border?
I received a confirmation text from Virgin and replied YES to port my number to PM. After noticing my Virgin account is still active, I contacted Virgin and they say my port request was cancelled by PM. I can't submit any tickets it gives me an " oop...
I already placed a ticket 368593-275 and never received a response. I am waiting for my sim card since January 2nd as it was supposed to be delivered then. No response to my ticket and very hard to talk or chat with a representative. really fed up. ...
@CS_Agent I would like to change my plan from $15 to the promo $24 for # 902-xxx-xxxx
Signed up and the e sim failed, chats do not provide support. Help??
Unable to Activate my Subscription Please help
If anyone has been using a Data Only smart phone plan would you mind giving a review of how you got it, set it up, use it and how its been going with data and texting only. Or do you use another means of communicating with other phones rather than t...
Received new SIM for activation, while activating its not working and tried to use chat windows, now response. Anyone having same issue- No new activation working from APP
I was sent an e SIM card but I did not input it right so it says I have to talk to support to get another one sent but everytime I try and start a ticket I get error 404
I can't make calls but I can receive texts and sends texts my data is working buy still can't call out. I restarted my phone still noting for the past 2 days now
I can't finish my sim card activation.
I saw a guy on Reddit post this pic. I’d like to learn how to get the pre authorization points. thanks
Hello, I signed my wife up for a new plan last night. Went through the ever safe and successfully went through creating her account. After that I did a port over request from her number on Telus and got the text and replied yes within 90mins. Now aft...
If I remember well, Public Mobile used to sell phones some time (years?) ago?Is there any plan in the works to offer phones again?I would buy from Public Mobile 100% !!New or refurbs, either way I would love that.
Hello, I'm not able to receive any calls after transferring my phone number from Fido to Public Mobile. Outgoing calls, receiving and sending text messages are working. When received a text message from FIDO to confirm my transfer I didn't see it and...
Not sure if it's a typo or a system glitch, but basically when you run out of data, system says you're throttled at 256 kbps.Should be 512 kbps, right?
Hello,I recently subscribed to Public Mobile and I'm encountering issues with activating my eSIM and initiating the number transfer process.Initially, everything seemed fine when I logged into the app for the first time. However, problems began durin...
Cannnot retrieve voice mails. Press 1 on key pad. Directs me to menu, setting, voicemail. Shows voicemail number not set up. Can't access to set up. Thought this was automaticly done by Public Mobile.
I keep having to go back to the help chatbot and start a conversation, then it gives me the option to come to the community which directs me to my inbox. I can't find it otherwise...
eSIM not activated
Hi,I just changed my phone number and it says my new number is already in use for an Eversafe ID? How do I fix this?
Presently in the US, purchased an add on roaming, received my receipt confirming my purchase, made sure roaming on the telephone was turned on, turned phone on and off and yet my add-on is still not working? Help!
HelloIt was very easy to subscribe to a Public Mobile (PM) plan (and for them to take my money). But then one see the weakness of PM. My activation process failed and from then on I have been going in circles, hitting dead-ends and at the same time P...
Still waiting for the Sim card
Currently I have the $50 with 100GB plan from the boxing week deal set to be renewed in 10 days. However, my current plan's data is running low so I'm wondering if I could change to the plan immediately. I am scared if I cancel the renewal then I won...
Hello!I subbed to the $29 30GB @ 4G plan, and just received my SIM chip... hurrah!Turns out, the Public Mobile "100Mbps"... cough... is more like 10Mbps (3 up) at very best. More realistically, 6dn/1up. Even though the exact same phone + location, wi...
Hi there,I have been overseas and not using my phone and I suspended my subscription a few months ago. I read that if you leave your number unactivated then you can't get it back after three months so I was careful about the timing. Today is three mo...
Looking for some feedback from users that have moved from a 3G plan to a 4G plan. Have you noticed any real world difference in speed? I generally only use phone data for some light internet browsing, maps and linking to fitness band for GPS data. ...
New subscription and phone # transfer not working after 2nd day after I paid and did everything please help me resolve this issue
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