Community

My current plan is 3G. If I upgrade, can I keep my unused international minutes and unused 3G data

Updating my Address doesn't Work

Hi I am to trying to update my address, but it is saying is not Valid.  

Data disappearing

I had 20 GB of data and rarely used my phone but the data disappeared. Why?

Am I reading this correctly?

I just want to make sure as my sub changes tomorrow and I’m never sure I’m reading this stuff correctly.Am I to understand that I can now call the US, any phone, text etc while I’m in Canada AND while I’m in the US unlimited.Also, I have 75 data that...

Re-activating SIM Card, is it possible after 15 months?

We have a SIM card that hasn't been used in since February 2024, so whatever phone number was associated with it is long gone. However, we thought we could use now the same SIM card to assign it a new plan and number, but when we enter the SIM number...

Signal strength

I'm in the beaches area of Toronto, and the signal strength has dropped within the past week, for me and my family (I'm on a galaxy S23, and they're on iphones). Just wondering if anyone else is experiencing this, knows what might be going on, and if...

porting number out

trying to port my number out to another provider. they said it failed cause my PM number is not active anymore. but it is, today (may 10) is the last day of my active plan. please help me to port out my number today. 

Transfer eSIM

Hi, I need help transferring my eSIM from my old phone to a new one. I need to transfer the existing eSIM, as buying a new plan is not an option. Would you please assist me?

Need help URGENT

Hi, I requested a port-in to Public Mobile, and it had expired due to unforeseen issues. No the alternative carrier is requesting a new request be sent over immediately as my phone calls / messages are not being sent or received. To rectify this issu...

Failed to transfer number

Hello, I can't log into my account as I can't access my phone number anymore. I want to transfer my old number but it seems my old number is no longer working. How can I log in. 

Changing the amount of phone rings before voicemail not working

I know it's been repeated many times but I thought I would ask if Samsung's S25 Ultra is problematic for doing this operation. The current rings to voicemail are just way too long (30 seconds). I tried all the phone dial codes on here. *61* etc.   Wh...

3G Network Shutdown in Canada

According to this article by MobileSyrup that was published today, the three main Canadian providers are all shutting down their 3G networks in 2025: Rogers in July, Bell in October and Telus in December.It mentions that some OnePlus phone users’ cal...

Cancel subscription change request

I just accidentally changed my subscription to change immediately insteadnofnatnmy next payment cycle.How do I fix this so I'm not paying double this month? 

my email address is no longer associated with my phone number

when i login to my account it wants me to pick a plan and no longer recognizes the plan i already have.

Won't receive 6 digit code

Single ph# in SIM Contacts list calls me, number shows as RESTRICTED

Happy Friday!Mid March 2025 old Samsung DEAD DEAD DEAD (UK bought Galaxy A03s).Bought replacement (bit older), Galaxy A10e.PublicMobile SIM card migrated from DEAD to A10e. All seems working...Not long after, got a call from Restricted. !! Puzzle - N...

Subscription

My payment was taken but not credited to account 

Plan change

Hi all, I have a $30 monthly plan   15 go can illimited is there a way to change to a cheaper plan?in my subscriptions, there is only similar plans ore more expensive ones  thank you  

Unrecognizable usage

I currently have an active subscription but have not gotten my sim.  Under usage my account is showing inbound and outbound texts and calls. Also showing over 2gbs of data usage and international calls.  How is this possible?

data

I used 15 points to get 1GB of data and my internet doesn't work.

Unable to purchase add-on

I am trying to purchase a data add-on but have received error messages for the last two days. I have tried two different credit cards. It seems to be bypassing the credit cards altogether and trying to "deduct from available funds" each time, even th...

release the number

requesting to release the number from public mobile and going to koodo

Calls going straight to voicemail. Internal Server Error.

Just like the subject says, recent calls to my public mobile phone have been going straight to voicemail. It's a 4G flip phone. Also, when I log into public mobile website and wish to see overview or subsciption details, it gives me the following mes...