I didn't receive sim card but bill started already and no reply to my tickets

[Handy1]

@Alver  Corporate Telus / Koodo stores sell them $10 Amazon has them for $4.99 use the link to find sim in my last reply to get better prices and again support may  reimburse you for it anyways . So be sure to ask them 

[Alver]

Thanks all for help I called a local store for a sim pick up any they mentioned that It cost 30$.

[BKNS27]

@Alver 

The charge is pending until you activate the SIM. Once activated then it will change to posted.

[Handy1 · Accepted solution]

@Alver  Even though you pre paid for the service the plan won’t start until you activate the sim in the PM app so you won’t lose money no worries 

But if you need one sooner and always good to have spare sim card incase you ever lose or damage yours or to give to family or friend to join PM and use your refferal code to reward both accounts you. An pick one up from Telus /koodo store or order one from Amazon and if it’s been more then 10 business days ask support if the willing to reimburse you for picking one up if you been impacted by postal strike 

Find SIM card Find a store near to you | Public Mobile

Amazon

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary : Amazon.ca: E...

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[Phil_Adelphus]

@Alver  Although you were charged already, your 30 day cycle doesn't start until you activate the sim card so you're not losing anything.  When did you order the sim card?