Email

[pinkbird14]

I cannot remember the email I used when I set up my husband's account.  How can I fix this?

[LurganIeUk]

Make a list of all emails that you and he have/had. 

Then try everyone with "forgot password"

If you or he used an alias...hmmm

If you or he has cancelled the email...hmmm

[Dunkman]

@pinkbird14 

You can also try to reset the password.  Try different email addresses that you or your husband own.  Check the various email addresses for the reset password email.  

https://selfserve.publicmobile.ca/forgot-password/

[Anonymous]

@pinkbird14 

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,>> forgetting
• explanation to them nice Team and nice service.

      Good Luck

[JK8 · Accepted solution]

@pinkbird14 

Ask husband to go through his email accounts to find the Welcome message from PM.

If still problems…..

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[hairbag1]

@pinkbird14...did you ask hubby what the password is ?