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User name

Great Neighbour / Super Voisin

How do I change my user name?


Mayor / Maire

Here's how to request that,  @Katie3 


To contact a Customer Support Agent, there are 2 methods:


  1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
  2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.


Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Mayor / Maire


Both user name on your account and on this Community can only be change with the help of a CS_Agent.

So create a ticket on SIMon Chatbot below or private messaging them on the envelope icon above.

Deputy Mayor / Adjoint au Maire

@Katie3  You’ll have to send a message to a CS AGENT for that, there is no option to change it yourself 

Need Help? Let's chat.