On Nov 4 I purchased US Roaming but received a message that I have used all my phone minutes and “Sorry, your plan does not include sending texts while in the US. Incoming texts are included. …”. Did I misunderstand what Roaming included?
Why buy the data if service is spotty across the US? I’ll buy a SIM card if I need data but use wifi I think.I bought the $15 phone/text plan so people can reach me at my regular number and I can call out.T-Mobile LTE did not give me phone service o...
Hi,I opened a ticket and worked with the service desk agent and she credited my 10day US roaming bundle. ($20) I ordered a 10 day phone and text pkg for $15.when I went to the public mobile site this morning I not see the US 10day bundle for $20 as a...
I have same issue. Have not been able to resolve.and now I see the option for the $20 Roaming bundle is not available….????they charged me but the service didn’t work.
Thanks for your help but I’m done. this isnt how my travel time should be spentI'lltry to get a refund when i get home for now, I’ll get a US prepaid sim. Again thanks
FYI - I used this add on in March of this year and it worked fine- without me having to make any settings changes. Which is why I suspect that the Public Mobile Outage on Friday last week affected my enrolment being handled correctly.
