Can not access/create account to change billing

[danntiny]

Trying to access my account. Can not access or create an account to change my billing info

[hycm53]

@danntiny Try use incognito mode or private mode to login or create an account.

[hTideGnow · Accepted solution]

HI @danntiny  

did you ever have a My Account setup?

if you activated online before, you should have it setup

But if you cannot remember, just open ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
from the list of , choose "Contact
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv]

@danntiny - are you a current customer (active within 90 days)?

If so, try the Forgot your Password option? If still issues after that, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent