sim card activation

[newuserpsSept]

Hi there. I signed up for a plan yesterday thinking my phone was e-sim compatible, it is not. I purchased and installed a physical sim card but can't finish the activation because the app is saying my phone isn't e-sim compatible. What do i need to do to have the app recognize the Public Mobile sim card and complete the activation?

[newuserpsSept]

Thanks!

[computergeek541]

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@newuserpsSept wrote:

Hi there. I signed up for a plan yesterday thinking my phone was e-sim compatible, it is not. I purchased and installed a physical sim card but can't finish the activation because the app is saying my phone isn't e-sim compatible. What do i need to do to have the app recognize the Public Mobile sim card and complete the activation?

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Please send a pirvate message to CS_Agent to get this changed to a pyshical sim card actrivation.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437