Hello @Beel , Did you make a plan change with immediate effect (change now) instead of at the start of the next billing cycle? Is that what you mean by double billed on upgrade?
Change Your Plan:
https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan
Link to PM CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST
