09-07-2023 12:28 PM
Hi,
I have not received a welcome email
09-07-2023 01:57 PM
@Shehryar
is your device eSIM compatible?
Check that before going any further.
09-07-2023 01:54 PM - edited 09-07-2023 01:54 PM
I would probably say the welcome email has the QR code to scan to get the eSIM? Just a guess I could be wrong.
@Shehryar if you're using Gmail, check all your boxes from Primary Promotions Social and Spam.
09-07-2023 01:27 PM
Check if your account is active. If yes, why would you need 'welcome email' if all services are working properly?
09-07-2023 12:49 PM
What is the make and model of your phone you are using?
09-07-2023 12:46 PM
@Shehryar Please submit with support using this direct link
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-07-2023 12:36 PM
Yes, download the app - selected activate - chose phone number and on step 6 it gives an error: "ESIM Not Installed"
09-07-2023 12:31 PM - edited 09-07-2023 12:31 PM
@Shehryar Have you downloaded the app and completed the activation ? Are your services working ?
