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DougCram
Great Neighbour / Super Voisin

I have a new PM phone number. How do I cancel the old PM number 

5 REPLIES 5

Yummy
Mayor / Maire

1. Remove autopay
2. Declare phone lost/stolen
3. Port old number to other provider

After 90 days of no pay (account suspended in #1 and #2) your old account will be deleted, number lost.
#3 will close account immediately.

BKNS27
Mayor / Maire

@DougCram 

If you manual changed your old numbe in your account. The system will cancel the old number.

 

hairbag1
Mayor / Maire

@DougCram 

how did you get a new number ? If you did it yourself within your account, the old number is already gone.

dust2dust
Mayor / Maire

How did you acquire the new number?
If your old number is on an old account then just stop paying. Turn off the subscription so it won't renew.

Handy1
Mayor / Maire

@DougCram  If you just changed number on the account no need to do anything . But if your created a second PM account with nee number and want to cancel the old PM account log into the old account and turn off auto subscribe 

Turn  auto pay  OFF/ON  3 easy clicks

Handy1_0-1694097950268.png

 

Or if you know the 4 digit PIN number

*611    

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