09-07-2023 07:47 AM
Trying top update my expired Credit Card and it won't let me. Yes, it has been enetered correctly. Tried multiple cards and it still won't work. Any ideas?
09-07-2023 10:08 AM
I would suggest waiting the full hour but maybe a few minutes longer then try using the phone app to change it. Here's how.
How to change credit card on phone app
Download the app from the app store if you already haven’t.
Sign into your app.
When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

Once you’ve clicked on it, go to Payments

The next screen you’ll want to click on Manage Subscription.

The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.
09-07-2023 08:26 AM - edited 09-07-2023 08:26 AM
if available, try updating them using the browser of a desktop or laptop device versus mobile.
Historically folks have had greater success using non-mobile devices for account related updates.
09-07-2023 07:50 AM
@rpatchell Try and wait one full hour and try again incognito mode private mode or try the new PM app instead . If still no luck please submit ticket with support using this direct link to help you update it
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-07-2023 07:48 AM
please wait a full hour and try again using browser with Incognito mode
If you need it in a rush to resume service, you might want to get a voucher from SDM/London Drug/711/Shell and load the voucher via *611