Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I will go to CRTC to complaint.
Hi, I was just billed for the 90 day plan I swapped to (previously was on 12gb 30 day), but only given credit for 1 month of rewards. Is that what I should've expected for the first cycle?Also, my rewards page now shows loyalty at $0 (was $5 on old 3...
I purchased a 90 day plan gor $165.00. I only got 95 gb left already when it was suppose to be 150gb. The plan started June 22. How do I get this fixed?
No longer have access to old email and can’t remember it at all how can I reset the password and gain access to my account?
if I order an physical sim online will i be able to transfer my number from an eSIM
Earlier today I made an account to purchase a plan and port my number.Did not complete the process.Came back and tried to log in.Initial login wouldn't work - said I had the wrong login or password even though it was saved in the browser.Kept trying...
Hello, I currently live in new brunswick and I will be travelling by train to ontario, which will be taking me through nova scotia , quebec and obviously ontario & new brunswick LOL I need to know if I will have service and be able to text / call whi...
If you change plan with a other public mobile plan, is the loyalty reward set to zero?
I wish to change my plan to $39 monthly with 20 GB included please. Can you help? My current plan is only 15 GB for $40 I don't wanna pay more than others, all my family is with public mobile.. Thank you, Zaneta
I am trying to access self serve but every time i login to my account it just send me to a page to select a sim and complete activation of my account. all i want to do is purchase a data add on but it wont even let me get into the area of my account ...
Order Date12 Jun 2023Expected Delivery Date21 Jun 2023still not arrive.How?
Back in March, I went south of the border, bought the US Roaming talk text & 3 GB data pack, & tried calling a place back to my home city in Canada. When I tried, the call was not completed. I forget what exactly happened if there was a message, be...
I’ve been billed 5 times which is mad I can’t pay rent now and there’s no history legit enough to provide the bank and bank says you guys got the money but I can’t even get support
@J_PM Why are so many of the links in the help articles going to nowhere? When I click on the link " For more information on "?" Click here" The link brings me to the page below.... Alternatively it may bring me back to the community.....sometimes to...
i can't sign in without a 6 digit pin sent to my phone number of my esim that never was successfully installed on my phone. I'm trying to figure out what to do about that but its hard when every way I can access my account is with the 6 digit verific...
1) I want to keep my current phone number and port it over to Public. 2) The signup page requires "N/A" to be entered into text fields (IMEI, Sim card #, etc) , but you can't type in those fields at all. Therefore, the page cannot be submitted.3) Cha...
This has wasted so much of my time. In short, I successfully created an account, secured it with a phone number, and when I then to subscribe, log in AGAIN. Once again logged in, I click Get Started...only to get the "WE ENCOUNTERED AN ERROR PROCESSI...
Hello. Public mobile took from my credit card three transactions in the same date. What can I do about that?
I'm currently away from Canada and in the UK. I had no problem signing into my account a over a month ago (May 1st) to put money on my account and to continue the plan so that I don't lose my phone number/account. (I had to make this account to post ...
I registered a second number on my account which booted the old number off. The credit card has expired and now I don't have access to the first registered number to pay the bill.
i need help but tying to contact any one is hard as i dont like it
I upgraded my subscription to the 40 dollars for the 20 gigs and it charged me 2 times.
Hi there, @CS_Agent. I’m a new customer and I am transferring my phone number to Public. I have an iPhone 11 which I confirmed through your website was compatible with an eSIM. I am experiencing an issue where my network displays an SOS message. I be...
Hi @CS_Agent I activated my subscription using the eSim service on my old device, and now I want to switch devices. Hence, I bought a new SIM card from the store, but when I use my new SIM on my NEW device, I have no network reception.I have changed ...
I have been overcharged and told to send a message to the above and can't figure out how to do that.
Can I change from 25 dollar monthly plan to pay as you go? Like a $0 plan/ monthly if I dont make calls/ use any data and still keep incoming calls active.Please let me know how.
Hello, I have paid for a new plan, but my subscription is not renewing no matter how many times i try. i even have a receipt downloading but it just says my subscription is still suspended, even after it saying successful. please help.
