Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My bank statement shows I paid my bill but my plan won’t renew. Says I still owe. How do I get my plan turned back on and prove I paid it?
I used self serve to create an account for 3 phone numbers but it wasn't able to put them all on the same account - how do i merge these account so i can have all my lines on 1 account. I have 3 more numbers i plan on activating within the next 2 wee...
On Saturday I got the text offer of free US talk minutes and 2gb of data to which I replied yes. Now I have no data left on my plan for some reason.
Hi,I am outside the country right now (Not in US or Canada). How can I forward my PM incoming text messages to another PM or my email account? Thank you
Hi,How can I read my text messages in my online account?Thank you,Nazmul
I want to top up my wife's account. She doesn't remember her password
hello,the intercom system of my apartment building stops working for me after I switched to Public Mobile from Koodo prepaid. I am supposed to receive a phone call when somebody at the entrance presses a button. But instead the call is redirected to ...
I need to change my self serve email. How do I do that?
I bought $5 add on data for 200Mb on Nov 28 but it was not roll over to December days plan. I used up my 250 Mb before end of November . Why is that so ? Thanks
Hi, I bought 300 international minutes and tried to call Cuba and did not work, what do they mean international minutes? which countries or how do you call
I purchased an Unlocked phone. I inserted the Public Mobile SIM card into the new device, Samsung Galaxy A21. The devices says the SIM card is network locked. I have put my SIM card into several other phones over the years with no issues. I tried a...
forgot password and security question, account got locked... What can I do
Silly me, I thought that a deal with Rogers looked quite tempting and I took the bait, only to realize what a stupid decision that was. I was with them for about two months now and I would like to come back. I still have my Public Mobile SIM card b...
I bought a new sim card recently, and during that process I got a message that (I think?) amounted to "hey we're sending you a second sim card, do what you like with it, give it to a friend, whatever you want!". Which I thought was a nice offer, but...
Hi, my mother recently passed away, how can I cancel her number and can any unused time/ data/ funds be refunded or transferred?
Can't seem to access self serve with Windows 11 computer with Chrome or Microsoft Edge. Seems to work on my phone. Anyone else have the issue on computer? I don't like using the phone because everything is so small and my old eyes don't like that.
Ive tried to use my cc to pay but it keeps telling me it can not be verified
I signed up with Public Mobile but the account seems to be missing the referral code I added in. Can you please help me check or add referral if it's missing? The referral is xxxxxx. Thank you.Edit: code removed by NDesai
bought two vouchers at separate petro Canada locations however they do not work. followed all the steps that were given to other customers about clearing browser and etc. bought these vouchers on the 4th of December and sent 2 tickets to a CSA. It sa...
How do I make an inquiry into issues with the cell tower closest to my house? I find anywhere near my house the bars are low on my phone, sometimes rendering data unusable. Anywhere else in the city my reception is near perfect.
I signed up for a new phone plan last weekend and ported my number away from Public Mobile. I wanted to confirm my account is closed/cancel auto payments, but I cannot log into my self-serve PB account anymore. It won't even let me reset my password ...
I switched from Lucky Mobile to Public Mobile on Oct 24, 2021. I followed the email: Activate today on any plan $35/mo+ using the promo code 2GBBONUS. Bonus data will be applied for as long as you’re with us.* Don't forget to activate by: October 25t...
I have two cell phones on Public Mobile (two accounts and two cell numbers). I want to swap the sim cards between the two phones. Reason – I have a newer phone, but my older phone has the cell number I use most frequently. I assume this will work – g...
Hi Colleague,Please check my access to the above free gift. I made an international call today, and the message prompted “Sorry, Your purchased minutes have been used up”. How can it be after my response to YES to the offer a few days ago. Please hon...
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