Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered a sim card yesterday, and I want to cancel it and get the refund. My order number is 296339.
I get this message Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment...
Hi, I switched to the $15 dollar plan since 1 month ago. and I've always use autopay. But I don't see the monthly 250mb bonus data show up in my account. Can you check what happen. Thanks.
Hi everyone, I registered the auto pay and expected to have $2 off on my plan but I was charged full amount. Do you know why? Or how to fix it and get the difference refunded
I already have a sim card but I got locked out because I was half alseep when I tried to get in. Can you fix this or do I meed a new sim card?
Looking for SIM network PUK. SIM network PIN blocked
I have been on the $25 plan for a number of years and had been receiving $7 in bonus credits each month ($2 auto pay/$2 refer a friend/$3 loyalty reward). So my net cost was $18 plus tax. My plan was set to renew on July 4th and since my data was all...
Hello. If I upgrade my plan to the 25 dollar plan from the 15 dollar plan, will it take into account that I have already paid my monthly fee of 15 dollars or will it want the whole 25 dollars. Thank you.
Bad US roaming experience in May and again this past weekend (July 1 to 4). I bought US roaming voice and 250 MB data (for my wife and myself) to use for Google maps and at other times. But when I tried to use data, the service was so slow that maps ...
Hi.I'm trying to make port to Fongo. However I can not receive the confirmation message due not available Network in my current Location.All my PM fees are paid.What options do I have other than waiting for the confirmation SMS? Regards
Helloi am planning atrip to Us for 10 daysPublic mobile have an Addon for Voice US Roaming - Unlimited Talk (10-day) - $8.00 I have Samsung S20 which do support all latest newtorks..4g ,5g etc.the problem is this the Usa network discontinuing 3g netw...
Hi I am not receiving text messages. Text message is off and on, sometimes it works and then it stop working. Please help.
Anyone have a code for the $10 off for friend referral. Thank you
My new phone (iphone 13) is unable to receive texts and calls even though I already changed the sim card on my account after ordering a new one. I've restarted it several times to no avail and tried putting the sim card in other phones from my friend...
I been paying for add-ons and used 25$ I was only able to use a bit of it then I was already receiving texts that I used 100% of my data so Public mobile has been charging me and taking my money but hasn't given me my full services.
Hi i lost my phone so sim card gone account online locked due to forgotten password bought new sim card how can link new sim to old number thank you so much
I need a ticket and have even received emails from Public to my email address to reset password. But I can’t get a ticket: Select issue Something else Complete additional When I try to create an account with my phone number, 6xxxxxxxx7:'The phone num...
I finally managed to destroy my rugged Cat phone. It still works for calls, but an incident at work has melted half the plastics, torn some chunks of exposed electronics out, and left only half the display readable. I've done some ugly ad-hoc repairs...
I purchased US roaming for our day trip yet it was unable to connect to AT&T. I am attaching the screenshots from my phone (Google Nexus 6 Pro) for the SIM network. Please credit my account for the purchase of the add-on. Thanks!
This morning I thought I was adding extra data as mine is 75% used and I paid for 2 more GB but it does not show up on the phone. I see it as a credit on my account. Will that cover data usage when I use up the data in my plan? I am taking a trip...
We'll be travelling to US shortly and trying to decide best roaming options. I'm aware of the 3G shutdown, but I'm not sure it I understand it enough to know if it impacts us since we are both on a grandfathered 4G LTE speed plan. Public Mobile websi...
Hi I tried to top up my data but I'm getting a error accessing web sites. Can you please look into this.
My iPhone says that my SIM card is not supported. What should I do?
Hello, I would like to be helped regarding my situation. I tried going into my Self Serve account and it did not work. I then tried changing the password two times and both times, it returned an error or an error had occured. Trying to sign in again ...
I can't sign in to my self service account...and I need to by an add-on for US travel starting July 6th.
Is it just me or has it been a few years since members were gifted with an extra data or phone call gift. I have every appreciation for Public Mobile, and do enjoy my discounted prices for referrals, etc. But I also enjoyed the occasional gift of ex...
Could you please unlock my account? The email address on the account is xxxxxxxxx@gmail.com Edit:. Email redacted by will13am. Please do not post personal information in the public forum.
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