Paid wrong phone bill

[Coleyh21]

I paid a phone bill that is no longer being used. Can you refund the 25.99 and deactive the phone  number xxxxxxxxxxxx. Name is xxxxxxxxxxxxxxxx. Address xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

[computergeek541]

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@BKNS27 wrote:

@Coleyh21 

You can remove your CC from your account by dialing 611 and disable AutoPay and your account will be closed in 90 days.

Also, your account will close right away if you ported your old number to another carrier.

A  credit card cannot be removed from an account by dialing 611.

[BKNS27]

@Coleyh21 

You can remove your CC from your account by dialing 611 and disable AutoPay and your account will be closed in 90 days.

Also, your account will close right away if you ported your old number to another carrier.

[Alexandf]

@Coleyh21 

send Private message to  CS Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

ask them for help.

[dust2dust]

How? Did you login to a wrong account? The account still existed? The system can't know you no longer use the number. It just wants money.

[computergeek541 · Accepted solution]

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@Coleyh21 wrote:

I paid a phone bill that is no longer being used. Can you refund the 25.99 and deactive the phone  number xxxxxxxxxxxx. Name is xxxxxxxxxxxxxxxx. Address xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

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Sorry, but there are no refunds.  Please log into your Self Serve account and remove the pre-authorized payments from your account. After 90 days of suspension, the account will be closed.