Data add-on not working

[hend_made1]

I bought a data add-on and activated it, however, it's not kicking in and I am left without any data.

I bought the 1G for $15. It was meant to kick in after my data was done this month so I want stranded until next month.

[will13am]

@hend_made1 , is your line functioning properly otherwise.  If there is issues with the account, it could affect add-on functionality.  Recently there have been a lot of account issues related to renewals.  Please also confirm that the add-on is showing in your self serve account.  

[Outdoorsman]

@hend_made1 hi is the data add on showing in your account ? or do you see the money sitting in your avaliable funds?

[JK8]

@hend_made1 

If you log into self service do you see the data add on in your account?

[hairbag1]

Your regular account must still be Active.

Try restarting the phone.