Data and service is not working

[kaitlinwu]

I am experiencing issues with my data not working. I have already tried factory reset, restarting my phone, ensured my bills/cellular data were up to date and paid. I recently changed plans from $15 to $25  a few days ago but I'm not sure if that would impact. Cannot receive incoming calls and my data is not showing up. 

[Alexandf]

@kaitlinwu 

open ticket with PM support and them to fix it for you..

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there

[softech · Accepted solution]

@kaitlinwu   PM has a major issue with scheduled plan change request on the last couple days.  PM support can help but you need to open ticket with them

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there