I can't seem to receive call both voice and text, yet I can make outgoing calls and outgoing text.

[hdcastles]

I just switched to public mobile. I thought it was good because I could make outgoing calls but when my son and my daughter tried calling me, it goes straight to un

[computergeek541]

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@not-trust-anyon wrote:

@hdcastles 

open ticket with PM support and ask them to check it for you

 At https://publicmobile.ca/chatbot.

Start by typing Submit a ticket, then click Contact Us, Then click Other, then click Click here to submit a ticket 

have trouble with Chatbot: private message CS_Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there

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Without knowing how long before starting a thread the customer waited before starting this message thread and without know what happened after, opening a ticket would be premature advice.

[RossN]

hi did you leave your old sim in to receive transfer request,you have 90 minutes to reply yes I will PM you the number to call to reinitiate port request 

[computergeek541]

This means that porting has not been completed. Please continue to use the old carrier's SIM card. A text message also needs to be repljed to for number porting approval.