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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Password and security word

Need help with password and security word to update credit card. ASAP

Resolved! Are all PM SIM cards 4G ?

I'm assuming that all Sim Cards would be 4G able ------ but just to make sure is this true?

Resolved! purchased us roaming

I purchased US roaming on Sept 16 I believe it was and was charged twice for it, how do I go about getting a refund?

Usage History for Past 12 months

Hi Community, How do I get usage history of calls/texts for the past 12 months? I am only able to get last 90 days through the self-serve portal. Thanks!D

Resolved! locked out

locked out and will not let me reset password

Resolved! account number

HiI lost my phone and documents of account.How can i get my accvount number?Adison

Resolved! Is there a problem with the data usage?

Hi I have a plan with 4.5gb and i have used around 1.2 and have no more data.I started with Public on September 7th and if I see my Usage History on Plan and add ons I only come up to 1.2So, is there somewhere else where the usage is shown that I am ...

Resolved! number porting

number still isn't ported, but trial number is "no longer in service". I believe I entered a Client ID in the account# field, so now I'm in limbo. Trying anew tells me that number can not be ported, initially I received a "successful number port" mes...

Early renew payment issue

If I renew my plan early, are they going to deduct the autopay reward or any referral reward?

Shortcode

I found the shortcode in the master list but still cannot send or receive text?

Resolved! Canceling auto renewell

I would like to change my plan but i cant cancell my order renewel for the current plant. The tab is highlighted but when i click on it it doesnt work.xxxxxxxxxx EDIT: Personal information redacted by will13am. Please do not post personal informati...

Resolved! Disappearance of $20 addon

When I came to the U. S. 10 days ago I bought a $20 talk text 250meg data plan 4 days ago I bought my wife a $20 us talk text 250meg data plan Today my 10 day plan ran out, and the above $20 plan is no longer listed. What happened to it... I may hav...

Resolved! Activation: Generic Error msg/payment

I helped a couple of friends activate their accounts tonight to take advantage of the bonus refer a friend credit and the rbc promo. The first one worked okay but wouldn't accept his visa/ debit so I used my card to set him up and he will fix his iss...

I can not use my phone number!

Hi everyone! After choosing my phone number, my phone number can not active anymore :(. I just bought my sim today and I activated my sim the after that. Then I check my data is already over :(.What should I do now? Thank you for helping.

Resolved! Creating account error

My son is trying to start a new account and when he enters his unlocked cell number it says it’s invalid or already in use. He has never signed up before! Any help would be greatly appreciated! We need to have this working ASAP!

Resolved! my password is not working for phone no xxx-xxx-xxxx

Hello,The password is not working and when I ask for help the system ask email and username first I wrote raghu as it did not work I wrote shobana then too it did not work how can I solve this problem.Thanks raghu and shobana edited by comptuergeek5...

can't submit ticket

So, my phone isn't working, seems like a porting issue. But I am unable to submit a ticket to a moderator, I've tried from different computers and the next button is greyed out or sometimes won't load past the first question. It seems really glitchy....

Resolved! Porting a Kamloops number...?

There don't seem to be any Kamloops numbers available with PM right now; I can go with a Kelowna number when I activate the sim, but will I then be able to port over a Kamloops number from another carrier? Thx

Resolved! Calls dropping and in need of help

I have been a member for about a year or so, but first technical issue now I have been having issues of late (2mths) with dropped calls. I get about 2-3mins into a call and the call drops out where the other person can't hear me anymore nor can I hea...

Resolved! Porting over Koodo number

I just activated my sim and account. During the activation process I selected the option of choosing a new number, since it said that Koodo and PC Mobile users should select this option and then change the number later. However, I am unable to do thi...

Invalid Sim

Hey all, I just bought a PM sim and tried to activate it. At the very last stage to activate it, it took about a minute, and then it showed an error screen. If I recall correctly, it said something like generic error, try again. After entering the si...

Resolved! Funds

Can I get a refund for unused founds?I just changed my plan from 40$ to 10$ per month, since I am gonna travel outsite of Canada. To do so, I had to send money to my account (cause there were none, I use Autopay). When I was sending a payment, the 40...

iPhone SE settings APN

I am on iOS 12.4.1. Carrier Public Mobile 36.0.1Cellular Data network isp.mb.com blank blankI have done a network reset. i can’t send text pics. Is there another place for more settings?

Resolved! Add On US Calling

I purchased an Add On for U.S calling but it did not work while i was in the states. How can i get in contact with Public Mobile to discuss this?

Resolved! Port in limbo?

Port requested, all seemed good, even saw calls and txt from "ported number" but now calls go direct to voicemail. Its been more than two hours? Ask in to mods but any help would be appreciated.

Resolved! PM rewards are insignificant

PM rewards are insignificant but are a nice way to show appreciation for helping others. I personally like this forum and is relaxing and a way to deviate from life’s pressures ——but at best so far the most participation reward I have received was $...

Resolved! Referral $10 Discount

I have a $15 plan since Sep 15. My friend activated a new $40 plan on Sep 17 and used my referral code.Friend received the $10 credit instantly.I did not receive this $10 referral bonus...How can I report the missing referral bonus?Thank you very muc...

Resolved! RBC REWARDS Promotional Code Failure.

Hi guys and girls!I have a problem by activating RBCREWARDS code: https://www.publicmobile.ca/en/on/plans/RBC-offer I got message:"Sorry, you are not eligible for this promotion."I've already purchased 40CAD plan. I tried to activate it before comp...

Resolved! Being overcharged 10$/month for 35$/month plan.

Hello. I just looked at what other plans are available and realized I'm being overcharged by 10$/month for my exact same cell phone plan plan. At the moment I'm being charged 45$/month and receive the following services :1GB DataUnlimited Canada-wide...

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