Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was trying to login to my account twice, but it did not go through. It locked me out. I do not remember my four digit pin code too. Is there other way to pay my bill?
I want to upgrade my iPhone SE to an IPhone 8 Plus. I believe I can just swap my sim from the old phone to the newer one. Is this correct?
My phone is about to die and PM doesn't offer a good selection of phones in their shop nor do I want any of them. plus I'm not interested in buying a used phone, I want a new one. I read about cancelling my plan and it said to remove my credit card i...
Hi there, I need a copy of my phone bill to prove my BC residency. How can I receive this? Thank you.
I always wanted to be on autopay, I put a credit card on file, and since then it said I have received 36$ rebates from autopay, it has never once actually been automatic, I always have to go pay manually with that same credit card on the website. It...
I know there are several threads of delayed SMS, just wondering if anyone recalls of a definite solution or cause or best way to troubleshoot? My current experience seems to messages sent from iphone to android (various carriers koodo bell, shaw). ...
Anyone having a problem with payments. I received a text from 611 saying my payment didn't go through, but my card is fine and has sufficient fund in there? In fact I went online and paid it through the card. Is there a problem??
My understanding is that I have Canada wide long distance. A week or so ago my car broke down early morning in Alberta and I got a recording that I didn't have long distance service. I tried adding extra time for $5.00 and it still does not work. I t...
The phone was locked when we first downloaded public network. It is now unlocked but we still cannot get phone to connect to public mobile network.
Signed up during the 5gb bonus promotion. Input my email and activated an account within the promotional time limit and my account has yet to receive the bonus data. I have paid 3 bills and no sign of extra data. What gives?
Just received this email. Totally should not be in the community profile. TheaSingh 4 hours agoWhat is life like when money is not a problem? I will provide you with the plan by which you can secure a future for yourself and your family!Hey! Want t...
My Bookmarks had a bit of a freak out, a week or so ago when i noticed they were no longer loading the community. Found via Google that the first part was changed to productioncommunity from just community Just curious why the change? It's not a big ...
I want to buy a new, unlocked phone, I’m wondering how I change over and keep my phone number. Ive been with Public about three years, so I don’t remember setting up my phone and have limited tech experience, so this question may seem basic, but to m...
How do I upgrade my 3G to faster LTE? How do I get help from a real person?
I'm getting a new phone. It uses a different size sim card than my existing phone. So I need a new sim card but for the same number and account as my current one. How do I go about doing this?
anyone alse noticed PM price Hike eventhough we lack things like volte and wifi calling?when i joined PM the price was very competitive but today it feels like I am paying more for less!
Hi. When I try to enter my sim number to make an account, I get an alert saying "Please enter a valid SIM number." My brother has used this sim number on his phone before he gave it to me. Would that be the issue or is there a different issue going o...
We were with Virgin and did the port request yesterday. The new sim card is in the phone and texting is working, as are outgoing calls. But incoming calls still go straight to Virgin voicemail. Virgin tech told me I hadn't responded to their text con...
Apparently when I joined I get the second month free. But I pay in advance for services. So I paid $15.00 plus taxes when I joined. I went on auto pay. So when my second month comes due....it should credit me for two $2.00 rewards for two months ...
I joined public mobile on March 23rd. I gave the store all my information and included a reward code from a friend for $10.00. I was told that it would be put on my self serve within 72 hours. It is still not showing up as a reward.
I wanted to get a 35$ plan so I paid 41$ in store and was told it will automatically go into my online account. When I came online I only had 10$ left, so I guess that it just got my last months plan. This is not what I wanted and I really need this ...
As an existing customer, can you confirm if I can change my plan to one of the $5 off plans? And if so, it doesn’t show as $5 off in my account, will it change once added?
I am going leave for a period time,if i delete the automatic payment, do i need to do anything else?Thank you
