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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11134 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22067 Views
  • 181 replies
  • 24 Bravos

Resolved! Lost Sim card while traveling, no self serve

Hello friends , unfortunately I lost my public mobile sim card while I was traveling and I am unable to register cause I can't get a text msg because I don't have the Sim card with me. 

Newuser44 by Good Citizen / Bon Citoyen
  • 1024 Views
  • 17 replies
  • 0 Bravos

network access checking

I have been trying to check my phone for several days but it says the network checking is not available. I ordered a sim card anyway and activated it but cannot get on the network. If this continues I will have to cancel the service.

JNik by Good Citizen / Bon Citoyen
  • 939 Views
  • 12 replies
  • 0 Bravos

Plan not Working

Good Day I have been a client for a while now, but however I am new to the forum,  I recently made a trip to the USA over the Memorial Day Weekend, I got the roaming add-on also somehow ended up getting the USA/Canada Long distance, however was not a...

andrewykim01 by Good Citizen / Bon Citoyen
  • 673 Views
  • 9 replies
  • 0 Bravos

Resolved! Change the plan

Hi, folks,I tried to change my plan from $25 to $40. I just transfered to public, and it is the second day I am enrolled in the plan. When I choose the $40 plan, it ask me to pay $40 rather than the gap.I am not sure about this, is there any one can ...

willian by Great Neighbour / Super Voisin
  • 759 Views
  • 4 replies
  • 0 Bravos

Resolved! Unable to Receive Calls After Transferring Phone Number

Hi, I recently transferred my phone number from FIDO, and I'm able to make outgoing calls but I'm unable to recieve incoming calls. I looked around the forum and believe this may be a porting issue which would require moderator help? Any advice would...

Randommess by Great Neighbour / Super Voisin
  • 1332 Views
  • 7 replies
  • 2 Bravos

Resolved! SIM card

My SIM card is locked

Annajcs2019 by Great Neighbour / Super Voisin
  • 511 Views
  • 3 replies
  • 0 Bravos

Autopay not working! Account suspended

HiI had register my autopay. It’s go thru several months. What happens this time?It has a problem.The  credit card is still registering  in my account.why my account suspended ?Either I can’t make a payment..I sent private email to moderator but no a...

Thanhhoaphan by Good Citizen / Bon Citoyen
  • 491 Views
  • 5 replies
  • 0 Bravos

Adding Voucher and Making Payment

Hi, I have just purchased $35 worth of voucher from the real canadian store. I was given a receipt with Voucher number and pin number . I have tried using both to re-activate my plan but it keeps saying voucher cannot be added. What do I do?

uceckpa by Great Neighbour / Super Voisin
  • 699 Views
  • 7 replies
  • 0 Bravos

My Public Mobile Experience (1 Year of Service)

Hello Everyone! I just thought I’d provide some insight into my experience with Public Mobile now that I’m coming up to one year of subscribing to the service. I hesitated during my switch over to Public Mobile and I think I can probably help others ...

SQuinless by Good Citizen / Bon Citoyen
  • 3010 Views
  • 12 replies
  • 18 Bravos

I can make calls, but not use data

My phone can't seem to get a data connection or send texts? I'm not sure what's going on; I've got a 6GB plan and the phone doesn't think I've used nearly that much, but I can't send SMS either. I've done the on-phone troubleshooting, and throwing a ...

mhoye by Good Citizen / Bon Citoyen
  • 763 Views
  • 13 replies
  • 0 Bravos

Resolved! Long Distance issue for people calling me

When some people call me from either a landline or a mobile phone it tells them the number is long distance and to add 1. When they do that; it tells them that it's not long distance and not to add 1. It doesn't matter if the caller is local or not b...

lpesowski by Good Citizen / Bon Citoyen
  • 1222 Views
  • 4 replies
  • 0 Bravos

Resolved! Account suspended, unable to process transaction

Hello @CS_Agent .  My service is currently suspended and I cannot pay using my previously saved credit card.  The message I receive is "Unable to process transaction".  No details of the card have changed.  Trying to work around the issue, I deleted ...

mpeters by Good Citizen / Bon Citoyen
  • 1290 Views
  • 9 replies
  • 0 Bravos

Phone plan

I purchase the phone plan 50$ per month with the unlimited talk and text in the United states but now that i’m actually in the U.S. i can’t call or text 

Shaquille by Good Citizen / Bon Citoyen
  • 717 Views
  • 16 replies
  • 0 Bravos

Resolved! New Canada long distance add-on?

 Just noticed this as I was about to buy the US add on for some extra minutes. 500 min Canada-Wide Long Distance - for $5? Thanks not bad as I usually buy the $8 add US add on.... will buy this one now! YAY!!!  

TheOldVR by Deputy Mayor / Adjoint au Maire
  • 1177 Views
  • 7 replies
  • 1 Bravos

What is happening to Public Mobile?

I was not understand why are people using PM Network always getting in trouble with calling, messages..even me. That is never happing with other Networks Telus, Roger.. because these function ( call, text..) are very basic of the phone.Thanks.

tphung5 by Good Citizen / Bon Citoyen
  • 1269 Views
  • 8 replies
  • 0 Bravos

Tax exempt

Hello, I am a Native and I have my cards + live on reserve. I have another phone with another company and I do not pay taxes on my services as I am a native residing on a reserve. I was wondering if this is an option with Public Mobile. Thanks 

Xatida by Great Neighbour / Super Voisin
  • 577 Views
  • 4 replies
  • 1 Bravos

Website Error on self serve

Hi, I have been trying to update my plan using self serve for the past 2 weeks but I keep getting an error message saying it's not possible to upgrade right now even though my card was charged $72. I was using public mobile as a short term solution a...

Ashleygomes90 by Great Neighbour / Super Voisin
  • 291 Views
  • 3 replies
  • 0 Bravos

Problem with sign in

Hi, this is Freshta Amini I am Sending this email because my mom has account with public Mobil as well but she doesn’t know her username or neither her email address that she has use and now she want to change her plan but she is unable to do it I’ll...

Freshta by Great Neighbour / Super Voisin
  • 686 Views
  • 8 replies
  • 0 Bravos

Data not working after topping off account

Hi there, my data is not working after i topped off my account. My bill date it today and my visa expired and i just noticed and changed it. I’ve tried restarting my phone and it still is not working. Please advise, thank you! 

phlup by Great Neighbour / Super Voisin
  • 236 Views
  • 1 replies
  • 0 Bravos

Adding another line.......

If I wish to add a second line (we purchased our first PM line last August) does a second account need to be created? If not then what is the process to add a 2nd cell line ?

Help Please ! Urgent

Good morning.I recently misplaced my old phone and have another back up phone and sim that I am using. Can someone please advise me on how to set this up ? I put the new sim in my phone and I am guessing I need to configure it ? Please advise as i wo...

SherBear by Great Neighbour / Super Voisin
  • 918 Views
  • 8 replies
  • 0 Bravos
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