@AdamLove based upon the information given it looks like your rewards were not applied you were charged $25 + 13% applicable taxes for a total of $28.25. As for the second charge of $19 + 13% applicable taxes $21.47. Do you have two $25 plans being paid by this one credit card?
Contact the moderators and ask them to give you a $3 credit for the lost rewards and ask them to look into the other charge if it doesn't apply to another account, or the $19 isn't sitting in your account as a credit. There are 2 ways to contact the Moderator Team:
- Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
