[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! How do iPhones react when you run out of data?
I've noticed I've gotten really poor battery life out of my iphone 6S recently. With 30 minutes of screen on time, I had 13% battery left after 12 hours. Nothing looks odd in battery activity, and health is at 91%. I replaced the battery not too long...
Referral Code did not go through during activation of my new plan
I just activated my account and had a referral code from my brother. I entered it during the activation process and a green checkmark lit up beside it but the $10 was not deducted from my bill and he has not received $20 and $1/mo for his plan. The p...
Resolved! Data Usage under viewUsageChangePlan doesn't match plan-and-Add-ons/Add-on-Usage/
I'm on the $25 per 30 Days Public Mobile plan (500 + 500 MB data). I have autopay enabled. Payment for my next cycle is on the 25th, so I'm assuming my data for my current allotment reset on August 25th. According to the Overview tab, I have already ...
Transferring number
I received a voicemail from public mobile stating that my my previous company must unblock my number in order for me to use it with public mobile. I contacted my previous company yesterday and they said their is no block. I have no idea what is going...
Resolved! Second month free reward
I believe I met all the criteria when I transferred back to Public mobile. I still haven't seen that credit yet. Friend referral and auto payment credit are both in. When will the second month free credit be in my account? Thanks.
Account has been hacked
I try to change my accounts password the password reset is not being sent to my email because of the hack and i cant use my phone at all
Phone not seeing the PM sim
HiI bought a Public Mobile sim for my kids phone (an ASUS Zenfone 4), activated and set up payments etc, but when the sim is in the phone, the phone is telling me there isn't a sim installed.I charged overnight his crappy old Alcatel phone, and poppe...
Resolved! Invalid SIM after timeout part-way through activation
Hi. When activating my SIM card I made it as far as picking a phone number and had to step away. When I came back, I had timed out. I tried again but now it says my SIM is invalid. Help?
Resolved! Payment declined September 2020 for no reason
Good morning,I have used my current valid credit card on auto pay for months with no problem. Yesterday I had a message that my payment was declined by my issuing bank, the payment page will also not accept my husbands card, which was accepted the d...
Change the Community Category
What if PM were to change this Category to something more useful. all I see is moved threads and the threads that are actually kept here are buried beneath it all. What do you think about a category for Common issues or something of that nature. and ...
Sim card
Is it quicker to go to a store and buy a sim card or order one, do any corner stores sell them
Resolved! set up sim
need advice on setting up a new sim card. I have a well working sim card and would like to set uo a new sim with a remote phone that my brother owns. Can I set up the sim on my cell after taking out my working sim set up the new sim and then use tha...
Resolved! Wrong Shipping address on SIM card order
Hi I ordered a SIM card just a few minutes ago and I put down the wrong shipping address. It should be as same as the billing address which I entered correctly. Would anyone be able to help me fix this problem?
MOTOROLA FLIPOUT - MB511 2010 ANDROID DEVICE COMPATIBILITY
Hi, I was just wondering if a MOTOROLA FLIPOUT - MB511 android phone from 2010 can still be used to access the PUBLIC MOBILE phone and data services. I had inserted my PUBLIC MOBILE SIM into the device earlier today, entered the correct APN variables...
Resolved! How to I switch to a 4G plan?
I am a current Public Mobile customer with $40/mth 1G + 1G bonus data 3G Canada-US unlimited talk and text. The Canada-US is essential. Amount of data flexible. Just all plans like this say 3G...
Resolved! Transfer existing phone number ticket
I just submitted a ticket to transfer a phone number, as it was not allowing me to do this when I signed up. It said to contact a moderator. I put my old Koodo SIM card back in my phone, as I want to keep my number. Will the moderator contact me via...
No access to data
I signed up for the auto top up to get the 250mbs of data but I don't seem to have data when I don't have a hotspot. Can you please advise? Thanks!
auto pay setup
how do I set up auto pay when I dont remember my username and password?
Resolved! Missing Rewards
i did not receive $4 rewards for this month.$1 referred friend,$2 auto pay $1 loyal customerI changed my plan on September 7th 2020.
forgot user name and password
Sorry that I totally forgot my user name and password. How I can find them back? Thanks
Resolved! compatibility
Is LG-M151 compatible with Public Mobile
i think I have been subject to a port out scam
I have lost service on my phone a few days ago and i can see someone else is making calls and texts on it, in the activity log. How do contact a rep at public mobile to sort this out. they are using the text message to hack my accounts like Paypal.
Gift card refund
I mistakenly purchased two Public Mobile gift cards at Walmart, thinking they were Home Depot gift cards (didn't have my reading glasses with me). I realized my mistake right after paying for them, but Walmart claimed they couldn't give me a refund. ...
Need account Username and Password
I am a Public Mobile customer from last 12 years. I forgot my username and Password for my account since I didn't use my Username and Password from long time. Now I am not using my old Email and forgot the old Email ID. Please help me to reset the Pu...
Data not working
So I have a umdigi f2 and my data stopped working last month when I went over. Haven't had data since. They have reset the server. I have done a network reset did APN settings still nothing! Still have 8gs of data left. Please help
