Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Everyone, I am a new sign up (5gb $40 plan) and I'm trying to fully understand what I'm seeing on my overview page. I have signed up for autopay using my credit card. I want to make sure Im in the clear for this month, and that I am right to assum...
Hello Everyone! I just signed up ( 5gb, $40 plan) and wanted to make sure everything is good to go. I have two questions: 1) How do I know when everything has ported? I was able to receive a phonecall last night, while the PM Sim was in my phone, and...
My monthly plan renewed today and shortly after I got a message that I have used up to 75% of my data - even though I was on wifi the whole day. I logged in to check my data usage and it shows me that I haven't even used 1% of my data allocated for t...
I activated a new SIM with a referral code from a friend... but I did not get $10 upon the activation.. why is it so?
Then when I try to access my plan, it gives me an error.... just my plan, it also says I have no payment history? I have an issue with my phone as well, as it says I do not have a voice plan. I do, and it is paid, as usual.....so what happened to my...
Bonjour ,Je suis avec une autre compagnie actuellement et j aimerai que vous déverrouillez le téléphone samsung que j'avais acheté chez vous en 2018Merci
I upgraded to another plan and it has not changed on my account yet. How do I confirm it was changed and is active.
My lucky mobile account said is suspended cause automatic top up failed which says yesterday and my charge date isn’t till 29th but still able to receive calls and text and make calls just won’t let me use my data I paid for a month for 2 days before...
As of May, I have never received my paid add-ons, which was the 250Mb plan.
I have successfully received many Amazon OTPs in the past, the last one was last week. Today (May 28) I tried to log into my Amazon account and as usual the login sequence involved sending me a OTP. I never received it. Tried many times, same resul...
Hi all, new to the community, trying to get my bill reduced like everyone else. I have been given some badges I think 10, how many do I need to get the reduction, and does it get applied automatically or do I have do do something before bill date,thx...
I was wondering if Public Mobile has any plans to update the roaming time period. I know going to USA for a period of 30 to 90 days it’s not feasible to pay 20.00 every ten days.Thought on this please
Hello , I had purchased a public mobile sim in nov 2019 and travelled to India in Jan. I was coming back in the month of March, so paid to activate the sim on 14th of march. But due to this covid situation , I was not able to come back till yesterday...
I have a Motorola One Action Android phone. Within the past month, I have been unable to send/reply to group texts. I would send a message and it would be stuck on "sending..." for an infinite amount of time. MMS is turned on, but even if I had switc...
To get the 10.00 off on signup, do you need a code or a phone number from your friend that told you or both?
Anyone in the St George area using this service? Was wondering how the service is as we get very poor service with Aliant and Roger here
I am unable to sign in to selfserve account. Everytime I try to log in I get the following error: "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance.: I also tried resetting my password...
I moved an old LG C441 F4NR flip phone from BellMTS to Public Mobile. Everything is great, except every time I hang up from checking voicemail, I get an SMS text from "800-1" with message "Message Waiting Off (my10digitphonenumber)". It looks like a ...
Hey everyone, I am getting extremely frustrated with this company. Really starting to regret buying a sim card from these guys. I initially tried to port a number but it had been more than 10 hours and nothing. I then requested for them to just chang...
New to Public Mobile but so far so good. I occasionally need to call Australia and looked at the International add ons- it does not appear that Australia is an option ? Is it really the case that I cannot call certain countries ? thanks
Hi just wondering if there was a way to stop emails being sent for participating in the community
Hi I finally got my koho card properly sorted out so I would like to add it to my account and take the one I have on there off cuz it's not mine. It's about time I did this I've had my roommate's card on there for far too long.
Suddenly my phone says no service. I am frustrated there is no Human to help me
Since I'm already a public mobile member do I get the three gig deal that was posted for new members signing on until June 12th?
I have been a customer since March 2019, I'm trying to access my account but it doesn't showMy husband & I have 2 different emails
Hi, just wondering about the plans.. My Fiancée lives in the U.S. and I was just wondering if the $50 Canada+US plan will work if I am in the states trying to use my phone. Example, to be able to make calls/texts and use data regardless of which of t...
Have been having a Hellish 24 hours with Pubic Mobile. As bizarre as this might sound, it seems my phone plan upgraded to a more expensive plan without my touching my account. What makes it even more bizarre, is that I was randomly upgraded to a $35 ...
Can someone please help me and tell me how I go about getting a PUK number so I can unlock my previous sim so I can obtain my contacts....OMG
I have lost my sim card and I don’t even know which email address the dealer has used while issuing the SIM card to create my public account. Now I want to buy the same number again. Please help me out !!!!
