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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

There must be a better way

Listen I'm a semi-sentient being here, am I missing the joke. I've tried four seperate times to build an account and port a number....this should be plenty EASY.The first few attempts I received a error message regarding contact phone number...then h...

Resolved! Plan add ons

Which add on should I add so I can make calls and text's from Hawaii to Canada

Configure phone's data settings?

I don't think it's a problem with my Public Mobile service--rather, my phone did a factory reset and I can't get data (but text and talk are working)

Resolved! resetting my password.

good evening, I am trying to sign on to my self service but I have forgot my password. I tried to ask for a link to change my password but it doesnt work. It states my account is locked. Honestly it has probably been about 6 months or so since I hav...

Ticket created, but unable to reply because PM system not working.

I created a ticket using the chat system and received a PM requesting more info.@CS_Agent Ticket ID:90126-278 Service not working A2013-CI am unable to respond to the PM because the compose feature of the PM system does not appear to be working. The ...

Cannot receive phone calls

Newly actived phone.I cannot receive calls: it goes directly to voice mail.I can call and send/receive text only.Any ideas ??? thanksA

Incoming SMS not working

Came back from US a few days ago and SMS aren't working since. Contacted moderator, they did something and now they go out but nothing incoming still . Anyone had that ? Can't further contact moderator either since replying to private community mes...

Resolved! If phone is shut off, will missed calls be displayed on call log?

If my phone was shut off for a few hours, will missed calls be displayed on the call log? I know some other phone providers have a feature where they send customers a text message with time and date of a missed call and I was wondering if Public Mobi...

If phone service gets cut off, what message will callers hear when they call my number?

I'm curious if my phone service gets cut off due to a missed payment, what message will callers hear when they call my phone number?Will it say the number is temporarily suspended or will it say "This phone number is out of service? Etc"

Community private messages don't work !

Can't reply to any moderator private messages. Page loading just hangs indefinitely when press reply , or new message. Tried on wifi, and data, with another phone and a laptop . Same in all cases .Please help I'm trying to get a service issue reso...

unlimited data

is public going to go with unlimited data, like all the other prepaid providers? if not im changing which im sure everyone will

Sorry we are unable to verify your credit card information

@CS_Agent Nothing has changed with regards to my visa. I had autopay activated. My account was deactivated and I get this error : "Unable to process this transaction. Sorry, we are unable to verify your credit card information, so this transaction c...

Registration issue for services

Hi,I can't use my public mobile number to register for couple of services such as Google Play and Poparide. It says the number isn't valid. What can I do?

Public Mobile Account Issues

So far the first year of my service has been great, but recently I've run into a lot of problems. I need some urgent help with my case and I feel my issue is very specific and uncommon. ISSUE #1:Private Messages to moderators do not work. I am unabl...

Visa charges before renewal date

Who do I speak with when my Visa was charged before the scheduled renewal date?

Resolved! Any way to receive text when travelling in China ?

Can the PM# roam in the U.S. only?Is there any way to receive the text to PM# when I travel in China? Thanks.

Resolved! I am wondering how to remove a data block. My phone had a block on it when I was with Telus. Please

I can't use data on my phone. I am wondering if it still has a data block on it from when my husband used this phone with Telus. Please someone help. It seems I can only use WiFi.

Resolved! 25% badge

Surprisingly I earned my 25% badge today, is that means I can get $2 cridet for next month?

Resolved! Phone stolen

Helly my phone was stolen here us my number xxxxxxxx. I would like to transfer my number on to my new sim card xxxxxxxxxxxxxxxx edited by computergeek541: removed account information

Resolved! US Roaming Data Add-Ons

I have purchased all the US Roaming options available on the add ons page and used them up before the 10 days. I am in the US for an extended period of time without access to wifi and need a lot of data for work. I need another 1GB, but the option o...

Resolved! Changing phone number to a specific area code

Hi,Can somebody from the Mo contact me about changing my phone number? I'm not able to send private messages to the Mod team (site is loading forever...).Thanks!

Resolved! Error When Changing Plans

I logged into my account and selected Change Plans. However, the fields under Current Plans and New Plan are blank. When I select "Try out more Options", it takes me to an error message. I've tried using two different web browsers. Is it because I'm ...

Text messages

I can send text messages but cannot receive.. any help?

Resolved! How can i select 90 days plan

Hi, I am currently on 30 days plan but I came to know that 90 days plan gives rollover data. For eg if I am getting 1gb for a 30-day plan I will get 3 GB from day 1 if I opt for a 90-day plan. How can I select a 90-day plan from an online account? I ...

Resolved! Trouble signing into the community

Has anyone else had trouble signing into the community today? I am unable to sign in on my tablet as every time I do it accepts my sign in but then just brings you back to you not being signed in so I can browse but I cannot post I've tried clearing ...

Plan

If I change my son plan will he loose the black Friday deal

Phone not working

It happens last week the phone is not working,try power off take the card off still not working can’t call out or my wife calls me go to the voice message right away.any one can help.

Resolved! Error when trying to reset password: ForgotPassword/OldPasswordNotValidContactAdmin

Hi there, I receive an error when trying to receive my Self Serve password.The error message is: ForgotPassword/OldPasswordNotValidContactAdmin I have tickets from August that still haven't been resolved because the Community password reset wouldn't...

Resolved! When I call the USA from Canada my number on their phones appears as from Russia

I'm not sure if anyone else has this problem. I was wondering my USA friends don't answer my calls. Turns out that my number on their phones appears as RUSSIA (not a number like +1....) just says Russia. How can I change this? Does anyone have t...

Plan error

Hi, I got a message saying I used 75% of my data which shouldn't be true as I just topped up the plan and haven't been using my phone any differently than I always do.Secondly, I am not able to make or receive any calls.Thirdly, the balance in my acc...

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