Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi! Did a couple searches on this. I confirmed that PM does support iPhone SE so long that ts unlocked. My contract with Fido is up and I'm on month to month, does that mean the phone is unlocked? I'm not sure how to find that out. I ran IMEI code on...
can u please help me who to paid bill online i was unable to do it
Hi,Why I have changed my plan but after confirm the status of plan still remsin unchange?thank you
Hello friends,How can I get assistance with this provider? I can send texts sometimes but nothing else works so far and its been 4 days since the activation...
My account is suspended and I bought 2 payment vouchers today to add to top up my balance but I keep trying to and it wont let me saying the voucher number is not valid. Please help
Hi, I wanted to check if the Sim is activated from my cell phone.on the phone it does not show the service activated. please advise. Jay
HI There, I tried using the link for the compatibility test but it didnt work. Would you mind helping me check if i could use v15 for 3G or 4G with public mobile? Thanks, Chatrine
Hi, I've got my self-service account locked out. anyway I've sent a private message to the Moderator_team. Just want to know how long will it take the team to read the message and can start to help me? I need to buy a roaming add on for a trip tomo...
Did not get my sim card 3 to 7 business days is over ??? help please email "Hello there Tristan, Public Mobile here with a quick email.Thanks for your order on 05/17/2019. We can’t wait for you to become a part of our wireless community."
Are the add-on plans for travelling to the Europe? I am going for a vacation in the summer.
After all data is used up, am I still able to use data by paying for extra data??
How could I refer a friend, but not providing my phone number? Is it even possible??
I paid for my account and it says I was suspended
Hi All, I wanted to migrate to a more expensive plan but given I was in mid cycle, I chose the option to change the plan at the new cysle date. On the date of top up, my plan did not change but renewed it on the old plan. When I changed the plan manu...
Can she just leave the SIM card in? No plan for her to get alternate SIM as she will just use wifi..she is on $15 mthly plan.. Question is that I am not going to get hooked with some massive bill because she is roaming on PM account while in Europe?...
I tried to activate my sim card but it did not work and my credit card was charged. It is saying that my sim card is already in use now and does not recognize my email. Can anyone help with this issue?.
Hi, My phone plan is supposed to renew tonight, but I'll be going on vacation for 3 weeks so I want to renew it after I come back, how do I do this without cancelling my plan?
Note:This is not about the current outage, and this is not urgentI read this already but I still need to get my facts straightI'm going to another non-US country for 2 months. As you know, PM doesn't offer roaming, therefore I want to suspend my plan...
So I paid the bill the day after it was due using two top up cards , I chose the 45.00 plan had a 7.00 credit - for my phone not working for days prior- and paid using a 40.00 and 10.00 top up card...the plan says it expired last night and I owe 33.0...
I'm going away and would like to have more data while i'm away can i change plans and then change again when i come back ? and do i also keep the rewards i have when i change plans. thank you
Service was out for 2 days due to non payment., I paid this morning and it took it off for my current plan but now I still have none of my services and says I still owe 50 but it also says I've paid today I have no idea wtf is going on
I added a $43 voucher and only $3 of it went onto my account why?
Hi, New to Public Mobile and recently arrived in Canada, yesterday registered both my Wife & I's new sim cards. Her's works perfectly and very impressed, mine not so much. Making a comparison to try and find the issue. Same plan on both phones.Mine (...
I paid the owing amount in my account and now it says my current balance is $45 which is what my plan costs. is my plan renewed or will i be using my funds if i text, call or use my data?
Hello, my account was suspended yesterday. I am signed up for Auto pay and it looks like payment didn’t go through. This morning I topped up the account but my service has not been resumed and I can’t make calls or check my voice mail. Please advise....
Does your company need ID to set up a plan and Sim card? Because I have absolutely no ID and I recently moved to another province
Activated two phones at dealer. One phone has mobile data, but no callingThe other has calling but no mobile data. Four people at dealer tried for 3 hoursno solution. Both phones are telus network compatible. Sent private email, no reply so far. A...
I wasn't aware of this prior, so I'm not sure what's happening. My account got suspensed today, and I see my account status with "plan expired" on it. I initially signed up for the $50/8gb with promo of $10 off for the first 6 months back in Dec, wit...
Please help! I found an old thread in the community and followed all the tips. But still cannot solve this issue. Thx
Just got my SIM today to join PM and asked for my Rogers number to be ported but PM ported the wrong number for me - it was my Rogers number but with one different digit.When I put in my old Rogers SIM to at least use my old carrier to call or text, ...
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