Community

Resolved! unsolicited verification code messages

Can anyone explain why my cell phone is receiving unsolicited verification code messages and if so what I can do to stop them? Many thanks

Resolved! Don't remember my security answer

Hi, I need to update my credit card but I cannot access my account. Is there anyway I can get my account to reset? Thanks

Resolved! auto-pay versus add-on payment

Hi all, question about autopay please i just purchased an add-on, auto-pay was already enabled but i still had to import the funds first and then complete the add-on purchase, so it was a two step transaction so with autopay enabled for the next bill...

Resolved! Tethering

Will I be able to tether my cell to my computer when I am away from my home internet service? 

Resolved! How to Unblock Callers from Leaving a Voicemail (Option 5 on the setup of Extended Absence Message)

I am trying to reverse my Extended Absence Message and reverse the Option #5 that doesn't allow the caller to leave a voicemail. Thanks trooper0169

Resolved! SIM network PUK

I put my public mobile sim, in my galaxy S7 and it asked for the sim PIN. I typed in the 4 digit number which I made when I was setting up my account. It did not take the number and I am surprised coz I wrote down my PIN so there is no way I put in t...

Resolved! SIM card

SIM card not supported even though iPhone already unlocked by previous provider. Any suggestions? Thanks 

Resolved! Plan expired and cannot change it

Hello, recently my service has stopped working and when I went to my account I noticed that my plan has expired. I changed the plan a few days ago however my service has still not returned. It currently says I have no plan available. I was wondering ...

Resolved! Exceed rewards

If someone happens to exceed Their total rewards for example in total getting $18 month( $11 In referrals $5 community $2 auto pay) on $15 plan what would happen to the $3 monthly

Resolved! Promotion plan

If I get promotion offer, but after I changed my plan, will it lose all the promotion? Include my referral? 

Resolved! Account top up/plan glitch

Just attempted to change my plan and top up the account from a very recently expired plan, and now my account is glitched. Charged the incorrect amount for the plan, is now saying that my required top up amount is zero and will not allow me to re act...

Resolved! My port out failed as it was done on the same day my top up payment was due

Resolved! Simcard delivery has not been arrived !!!

To whom it may concerns, Dears, Please kindly help to check my order delivery No 214319 as I made an order on Aug 14, 2020, but I have not received it until now. I really need the Simcard to activate my plan to contact everyone as I am a newcomer in ...

Resolved! Locked out of self serve

I forgot my password amd my security awnser how do i get back in to my acct

Resolved! Sim card

Bought my plan, SIM card is activated but when I tried to sign up it’s says SIM card num invalid

Resolved! Unlocking phone

I have an old Moto G phone that I purchased from Public Mobile back in 2013 when the switch to Telus happened. It appears to be locked to Public's network. I would like to unlock it since I recently upgraded and I know someone else who could use it. ...

Resolved! Not able to message pictures

Resolved! Public Mobile banner for websites

Is there a PM banner we can use for our websites?