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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Both my vouchers WON'T WORK and I just tried to send in a ticket and IT WON'T LET ME

FINAL EDIT: My phone service is finally working again! Many thank yous to the mods who helped me out, and many thank yous as well to all these users who not only directed me to the mods, but pitched in with either helpful advice or kind words/acknowl...

Resolved! Charges

Need to speak to someone regarding charges on my credit card.

Resolved! I switched plans - but didnt recieve any community reward from past 3 months

I switched my plan from the old 3 month to a monthly. I dont usually usually get that much, but I received $0 this time for the 3 month period. I got the reward for my time at PM, and the autopay but never received and community reward. Has the rewa...

Resolved! Voice Mail not working

I have ported over my phone number from Chatr. My number shows on my phone now. I can call out on my phone via Public Mobile but if anyone calls me they get immediately forwarded to Chatr Voice mail and I cannot access their messages. How do I get m...

Resolved! Unlock iPhone 7 Plus

Hello, I recently bought a new phone and decided to sell my old phone (iPhone 7 plus). How do I unlock the phone that I sold? The person I sold the phone to can't use it until it is unlocked. Thank you.

Resolved! Payment Frequency

Hi is it possible to group the debit order. Ie if the plan is 25 dollars pm. Can you pay for may and june in one debit order of 50 dollars?

Resolved! 30 Promotion

Hi I submitted my email for the 30 days for $0 may 5-7 and then activated my SIM card however my credit card has been charged and there doesn’t seem to be a credit. Has the promotion been overlooked?

How can I check my 2 public mobile minutes? If I didn't put them on yet

More Robocalls?

I just transitioned from Bell mobility after being there for 8 years. I used to get spam calls once every week or so. I've been on Public nw for less than a week, and I'm getting several per day. I don't know how much control the provider has over in...

no data

I have having problem with my datano internet connection, phone call works finehappened a week ago as well?? service came back laterit is happening againwhat is going on?

You earned the April 2020 - Top 50% badge

Resolved! You earned the April 2020 - Top 50% badge

hi people!can you help me, I have got this in the letter-You earned the April top 50% badgeDo you know what it means?

usage history

First time in the community. Thank you in advance. Hope that you understand my question about usage history : It showed outgoing text date, time and an destination (just 4 digits shown but not known to where). No duration, data usage, type... and no ...

Can Not Send Picture Messages

I've been unable to send picture messages since I switched to Public Mobile nearly a year ago. My plan has data allocated and my phone has data enabled. I also believe I have the correct APN settings set. The weird thing is, everything else works, te...

2 number 1 email

Hi. Some how my email got linked to my daughters account and mine. I no longer can access my self service options only hers. Does anyone know a way that I could unbind my email address from her profile so I am able to access mine? Thank you very ...

Locked out

I am locked out of my online account ... can't even reset via "Forgot password" link ... please help!

Can’t register credit card

Hello. My 120 day prepayment came up for renewal but I have a new credit card expiry date. I tried to replace the old card with the new one with an updated expiry date, but I keep getting an error message that the card cannot be authorized. The b...

$15 plan with AutoPay

I have selected autoPay on my plan but this first month I only have 250MB even though i am supposed to have 250 more MB because I am on AutoPay. Does it now work for the first month to have the extra 250MB or how do i see if i get that?

self serve down?

I Just get a white page, anyone else? https://selfserve.publicmobile.ca/

Recharging my credit

I have purchased a number from Public mobile shop since december 2019 i didn't get chance to recharge it again, I am trying to enter my number in self-service.publicmobile to recharge online its not accepting the number by saying that its already act...

Resolved! Problems upgrading plan

I'm trying to upgrade my plan, but when I click on the plan tab, it either asks me to log out and log in again, or does bring me to the page, but there is nothing there. What should I do?

My Plan was suspended, payment submitted but still no service

I had to change my credit card number recently and forgot to update it in my account. Now that it's updated and I've already submitted the payment that's due, my plan disappeared and I can't make any calls - please help! It's still not working and th...

Resolved! Suspend my service

I will be out of country for three months. Can I suspend my service for three months? To keep my account, how much do I have to pay each month? Becasue I still have some Data and talking minutes in my account which won't be expired.

Resolved! extended travel

Hi,Let's say I sign up for a $25/month plan then I leave the country for 3 months and don't use my PM sim card to make/receive calls. What will happen to my plan?do I need to keep it 'active' somehow so I don't lose the service?and if so, how would I...

Public mobile in India

Hi,I am currently in India , can anyone tell me how can i use or activate or add on the network so that my Public mobile Sim works here in india.

Apply balance to plan

My plan has run out prior to it’s expiry date . I am trying to add my balance (52$) to my plan so it can renew today instead of the 17th. I need my phone for work , I am a home care psw

Unable to call or dial international (to Singapore)

HiI have this add-on, 400min INTL Long Distance but I am unable to call Singapore when I dial 65(country code) and followed by the number, I get the message `8UV1 as the call cannot be completed` would appreciate any assistance on this matter.Thank...

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