Online payment

[newborn786]

Today I paid the monthly bill at 10 am today but till now my cell phone is not working 

[ChuckYeah]

---

@iliketotalk wrote:

@newborn786 hi if you go into your self serve you should see a reactivate button to restart your service or you can try the lost stolen trick this sometimes wake things up 

---

If you see the reactivate button, click it and make a $1 payment. This has been very successful in the past. If you don't have a credit card on file you'll have to buy another voucher, but the funds will be there for next month.

[caitknight77]

Also, I recommend having autopay set up as it's very helpful. Plus you save $2 for having it set up. 

You won't have to worry about making payments to your phone monthly 🙂 

[caitknight77]

Sometimes you need to restart your phone in order for it to work. 

I've had that issue a couple times and it seems to be fixed when I restart my phone. 

[krazykiwi]

---

@newborn786 wrote:

Today I paid the monthly bill at 10 am today but till now my cell phone is not working 

---

Hi,

Was your account suspended due to lack of payment? 

Does your self serve account show active?

Try this Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

[iliketotalk]

@newborn786 hi if you go into your self serve you should see a reactivate button to restart your service or you can try the lost stolen trick this sometimes wake things up