I'm on Visa auto pay

[profgroupcare1]

My visa is good standing, it's getting paid automatically on my checking account so Why would i receive this kind of message? "Your account is currently expired. You will need to top up to reactivate and purchase add-ons." and sure enough I couldn't make a phone call on my cell phone. Why such glitz on the system?

[dabr]

@profgroupcare1  and @Perplexed2019  If the suggested solutions don't get your phone services working, then you need to send a private message to Moderator_Team by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hearing back from the moderators can take anywhere from 2-48 hours.

[Perplexed2019]

I'm having the same issue and not pleased with recommended solutions. Let me know if they work. 

[missorange]

auto pay sometimes not working, you can mannually load the fund before the renew day. 

[Triguy]

 Manually add $1 into your account and restart the phone.  Also Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have.