Can’t make any 1800 calls

[Cw12]

Recently i found i could not make 1800 calls. Can you please help this out?

[Dunkman]

@Cw12 

Known issue with customers who recently traveled outside Canada.  Try to reboot your phone. If that does not work, then customer service agent help is needed. 

PM is aware of the issue and is working on the fix, but it will take several weeks/months to correct

[slusagm]

Some subscribers have the same problem calling 1800 numbers.  Seems like the only way to fix the problem is to ask PM to reset account on the system .  Please submit ticket

 Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage