My phone vortex HD65 is not accepting sim card

[Kyordey]

My phone vortex HD65 is not accepting sim card

[Phil_Adelphus]

@Kyordey   Do you mean the sim card size is wrong?  The Public Mobile sim card is 3 in 1, you just remove the outer spacer/s until you get to the right size.  If that's not it or what has already been asked perhaps you can elaborate so we can understand the problem better.

[will13am]

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@EB0 wrote:

If you means, not connecting to public mobile network, it’s possible that your phone is locked or isn’t compatible with public mobile 

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The phone is not carrier locked and is band compatible.  

[EB0]

If you means, not connecting to public mobile network, it’s possible that your phone is locked or isn’t compatible with public mobile 

[will13am]

@Kyordey , what do you mean by not accepting the SIM card?  Is the phone connecting to the network?  If not then I wonder if the account activation was successful.  Make sure to check that.  If it is a mobile data issue you are referring to, check the APN settings against this help article.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

[Kyordey]

What might be the problem.

It is a new phone