How do you get a refund?

[Essie2]

I have to unsubscribe but I was charged for the whole month as of today. What can I do to get a refund?

[hTideGnow]

hi @Essie2 

can you still login My Account and check if you have unsubscribed it properly?

PM is prepaid and usually do not provide refund, but if you have unsubscribed, you have a reason to ask for refund, ask support agent,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[slusagm]

@Essie2 

you need to open ticket with PM.  Use the Orange Charbot icon on the lower right, start with Submit ticket and choose Contact US