Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Very upset costumer

I feel I should not have to wait like a new costumer to open another account for my daughter! I'm still waiting for her to become a costumer. It's complete bs! Not a happy momma bear!

Activation ligne

pourquoi ligne marche pas

Please de- activate cell phone service.

Please de-activate my cell number since i have not been using this service since April or May as my credit card is no longer valid and you have not been able to apply the payment to my credit card. I had a message on my cell phone that my account has...

Resolved! Expired account

What happens if you miss a payment and don't pay? Can you still receive incoming calls?

Cannot Send or Recieve Pictures

I have never been able to send or recieve pictures since joining PB. I get the option to "download" pictures sent to me but it never downloads the image. When sending an image it just keeps saying "sending" but never does. I have a Note 2 running And...

How does public mobile work? i am new to this

Do i get the plan with a new phone or something, what do i do?

Resolved! Hello

I would like to activate my public mobile phone. Can some one please help.

I lost my phone

hi i lost my phone yesterday. could you cancel my phone activation. could you cancel my payment too.

hi I need a micro sim card to work with my new LG G3 Smartphone how can I get one in with the same n

Hi I recently bought a LG G3 Smartphone that works with micro simcard. How can I get one in replacement of the regular one that I have so I can use my same phone number with my new smartphone?. Please let me know.

Is my iPhone compatible?

Hello there, I have been a Virgin Mobile customer for 6 years. I was in a contract with an iPhone 4S between October 2011 - 2014. Since I am now finished my contract, am I able to port my number to PM and use my iPhone without issue? I entered the IM...

Will Samsung Gallaxy work with PM?

I am a PM customer who owns a Motorola purchased from PM. I am looking to purchase a Samsung Galaxy for my daughter and myself and would like to know if I will still be able to use the PM service. Thanks, Kim

IMPORTANT

Someone has taken my credit card info and i have been automatically charged on my credit card, i need to get in contact with public mobile to stop the payments and check what is the phone number that has been used in this process

I bought a new phablet, and need a small sim card. I like public mobile,

I BOUGHT A NEW PHONE AND WANT TO REMAIN WITH PUBLIC. THE SIM CARD IS TO LARGE FOR MY PHONE, DO YOU HAVE A SMALL CARD.. PLEASE.

$10 beta discount?

First post!I signed up for PM's Beta back in May and recieved an invitation to join July 2nd - just a few days after the $10 beta discount was removed. This is very disheartening as I was waiting and hoping I would still be eligible for the discount....

Resolved! transfer sim card to a new cell phone

how can i transfer my public mobile sim card from my old phone to a new one i just bought?

Resolved! My data does not work

I joined public mobile two weeks ago and when I try to use my data it says "No Service"; I am paying for this plan.

Why can't I send photo text messages?

I can't send photo text messages. I called Public mobile and they had me download GOSMSPro or something like that... it was fine for a while...then even that app made my regular texts screw up. I deleted that app. I never was notified about messages...

Hello, I'm not a customer but I would love to. How will I proceed?Thanks.

SIM card order

Hi I'm sorry, I ordered the wrong SIM card size so how may I go and change my order?

HOW DO I FIND MY PUK NUMBER?

Hello PM! Any upcoming promotions?

Will there be any further promotions for new or existing members? Something to motivate people to join?

am with chatr want to change to piblic mobile

my cellphone does not recognize my sim after activation , what's can I do

I just activate my Sim, but to my surprise my cell phone does not recoginize my sim after activation, what's can I do ?

Resolved! Can send or receive pic text messages

Just changed my phone over to public mobile fr wind I pay 50 bucks n can't use pic text does anyone know what to do

Resolved! Data not working

I currently have the LG Flex and my data ia not working did the apn setup like tje forum recommended still nothing please help.

How can I put my phone on hold for two months

i got my plan last year haven't used it since, can I just buy a card and it will work again?

I bought a plan last year used it for 2 montsh and then they closed all stores in Montreal. I got told to go To Canadian Tire or gas stations to buy cards from now on, but each time I went no one had, so I gave up on my plan. I still have my phone s...

Sim card stooped working yesterday. Can you please help?

Hi there, I am using public mobile service since December 2013. Everything was good till yesterday night. It stopped working yesterday with a message "unregistered sim". I tried rebooting my phone, but it didnt work. Can you please help me to get ri...

Can't use DATA

I don;t know if it is happening to you guys but i m experiencing hard time to use DATA (to check email ,to browse internet , to watch youtube. My wife's using TELUS , and she is fine with LTE, 3G mode all the time ,but just I had troubles .. We switc...

Community Guidelines

Hey everyone. Here are a few guidelines to ensure our Community is a helpful, friendly and safe place to visit. 1. Keep your post simple and focused on one subject or issue at a time. 2. Keep private stuff private. Be careful not to share your pe...

Community

Forum Posts