Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey, So none of my plan features seem to be working as of the last few days though my account is active and up to date, and my usage is well below limits. I think something must be screwed up in the backend; could someone help me out?
I used up my monthly data allowance a week before my plan renews. If I topped up with a 1 GB add-on right now, will the remaining unused data from this 1 GB be added to my next month's plan or will I lose the unused data once the plan renews in a wee...
Hi I just started my account. My phone is asking for a PUC master code, it was looking for a sim network code but now it wants a master code. How do I get one? Thanks
Hi i am kuldeep brar. I have account with you guys but i cannot access my account because of email address linked with account is not working. Kindly help me reseting my account email. My phone number is********* Phone number removed by ShawnC for p...
I got extra charges to my account.
Hello Community, I travelled to another country and used a different SIM card in my phone when I was there. I returned to Canada and now want to see the content of text messages that were sent to me while I was on the other network in the other count...
I have been with Public for roughly 8 months and really like the service and pricing.I have autopay in place since joining and receive $2 in credit for referrals.I have been on a $40/month plan from the start but just a few weeks ago switched to a $1...
Hi all, I paid US roaming call/text but just called once then never worked. After I tried seconde time I kept getting this message "Sorry, your current plans does not include US roaming text messageing. To update your plan to inlucde us roaming texti...
Hello there, looking for some suggestions/advice/guidance please I am on this plan:30-day plan500 MB Data at 3G speed+Bonus 500 MB with AutoPayUnlimited Canada-wide TalkUnlimited International Text and Picture MessagingVoicemail and Call DisplayAcco...
Who can finish the porting process? Number was not fully ported prior to old account being de-activated early. Account has been re-activated, so now the porting can be completed.
I just added on 1 GB of data (for $30) however it does not show up on my account overview. Is there usually a delay between when one pays and when the data shows up on the account (and is available)?Also, how does one switch from a 30 day plan to a 9...
Almost every time I dial a number, there is one ring on the phone, a click and the phone continues to ring for my call. This is odd and disconcerting - one thinks they are being cut off. In the past week or so, almost every call I have has really bad...
We tried to sign up a referral to Public using me as a referral to a friend.The website did not like my phone number and would not accept the referral.I contacted a moderator and was told to use no referral for now and have my friend contact them to ...
Hi I recently tried to enter my previous number but it was unable to identify this number.... any thoughts to why this has happened? Now I do not have a local number
Hey All, I am new to Public Mobile and I have a 3G plan. I was wondering if I should select my preferred mobile connection to be 3G or is it okay to prefer 4G? My thought was if I choose 3G then I might have less coverage based on the bands in my pho...
I think is good idea if Public Mobile have payment options from pre-authorized chequing account. Like, comments, and give bravo! Maybe Public Mobile will consider from here.
I purchased a new Public Mobile SIM from Walmart at Gerrard Square Mall in Toronto for $10. Tonight I go to activate it and keep getting the frustrating "Invalid SIM" error. I enter the SIM card number labeled 'SIM Card #' on the large card that hold...
Planning to transfer my pre-paid phone from Telus, and keep the existing number. How hard is porting the number in this case? Thank you!
I did a bit of searching but I can't see anyone else mention this. What is this? It's appearing on the bottom of every post since I signed in a few minutes ago.
Hello PM Community, I am new to PM. Please pardon me if I am asking silly questions. I tried to look for an answer online but to no avail. We are going to southeast asia for a vacation for just over 3 weeks. Is there anything I need to do before depa...
I want to port my PM number to another carrier, will that result in my plan being cancelled and losing my money? Or will i just be assigned a new number?
Hey, when I signed up at a Mobile Shop kiosk a couple of weekends ago my buddy and I were supposed to receive a $50 credit; he told me that he posted on here and was able to get that fixed via DM with an attached picture. Who do I need to message re...
I want to delete some pictures in my account but can't find the way to do it..Thanks.
I have an iPhone SE and switched to PM last month. I got a phone call today around 11am that I missed, but didn't get the notification that there was a voicemail until the evening -- I just saw the voicemail notification badge now at 9:30p, but poss...
How do I get out of autopay
wondering if there was any warning when your data was getting low Thanks
Used up data then texting stopped working. Purchased another unlimited roaming text package but no luck. Roaming phone service still working Can I get what I paid for?
Today, in self serve, I noticed that there's a thing that wasn't here last time I signed into self serve, promotions? There's a field to enter a promotional code if you have one. It's located on the page that shows current plan and addons, at the b...
I have recently topped up, now can not make or receive calls, also when making calls, get recording saying I am not signed up for long distance. Was working fine until minutes expired and topped up...angry!!!
