Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
PC Financial sent me a new card and I forgot to change my autopay settings, so the old card was declined payment was attempted. I tried to setup my new card today and every time I get the following error: "Unable to Process Transaction Sorry, your c...
Hi I bought 2 $43 vouchers from a Petro Canada Gas Station on May 10 and today on May 11th. I have tried to put both vouchers in my phone and they come up as not accepted. Please try again, I have tried them both multiple times now and I'm starting t...
Can i bulk sim cards and can i get a discount price? We are a phone repair store and we do alot of referals .... Please have the Office call me 902.XXX.XXXX Device Doctors PEI
I am going to have to leave my province for work and I am wondering If I change from province wide calling to Canada wide calling if I will lose my $6 a month Refer A Friend Reward? Thanks,Dros
When logging into my account, url drops the (s) in https and is not secure anymore.I found a post in 2017 and PM said they had to fix issue with our security certificates.Does this need to be fixed again? https://productioncommunity.publicmobile.ca/t...
this is a limited phone with the $10.00 plan and 200 extra minutes .it is an iphone 6s this is a coffee table phone and only available by me i can assure you, i never iniated the unknown calls and messages sent and received even though they are in my...
I signed up with public mobile ~2 weeks ago and since I left the Kiosk I have had more and more issues piling up. The biggest two right now are that my data has never worked for some reason and I have a 1+1 bonus GB on my plan. The other problem is t...
Hi I am looking at the $10 / month plan. How much would it be per minute if I was roaming in the USA? Also do I have to add mintues ahead of time?
Hi, I ported out to Kodoo back in dec when Kodoo had the amazing 60$ 10G plan. I was told by the tech that completed this task that it would automatically cancel my account with Public Mobile. However I noticed this month that I was still getting bil...
Scenario: I miss a call, and the caller leaves a voice message. The phone never receives notification that a voice message is waiting (reel-to-reel icon in Android notification bar), but if I call into voicemail directly, the voice message is there a...
Canadian Account. Traveling in U.S. Can't use phone. Need to add roaming. Public Mobile texted advising to go to: publicmobile.ca/selfserve. Forgot password. Went through process. Publicmobile advised instructions sent to set up new password. ...
As the title suggests, sometimes my phone says "LTE" but my plan only provides 3G. Whats up with that?
Ok, I CANNOT RESPOND TO A MOD because of this stupid error. Hey @CS_Agent fix this as my phone is broken and I cannot resolve this without contacting mods.
I am on a grandfathered plan which should have 4G LTE data. In Renfrew County I get horribly inconsistent Service. I'll be sitting still and go from full bars 4G to full 3G service. Trying to browse the internet and loading of sites will completely ...
Hey folks, I forget my 4 digit account PIN. Anyone know how I can reset that? Thanks!
Can you use public mobile for tablets too like samsung galxy and ipad?
Hi everyone, I recently moved to Public Mobile from Virgin. While on Virgin Mobile I could subscribe to the free twitter SMS service as mentioned in the following page. https://help.twitter.com/en/using-twitter/twitter-sms-faqs And this page which m...
Hi all, I switched from a Bell corporate plan to a private PM plan. First I picked a new number then transferred my old number over but this transfer did not appear to work. I can send texts and make calls and people see the correct number but I cann...
Hi, PM sent me a text message telling me I got a promo plan from it's sister-brand Koodo and asked me to switch. If I switch to Kodoo, can I transfer the balance with PM over? I currently paid until July 29th. Thanks.
Just wondering if anyone received the Early Warning Alert that went out yesterday in BC? I thought PM was supost to be part of this? I did not receive a notification.
Good morning!I am planning to buy a sim card for 90 days. my doubts are:- can I pay with a foreign credit card or will you withdraw the funds from my international account?- can I charge the card again after the 90 days and how can I do that?Thank yo...
je recois ce message, que dois je faire? L’ouverture de session a été désactivée. Veuillez communiquer avec le service à la clientèle de Public Mobile.MerciMonique
Hi allNew to forum. I have a dual SIM phone (Ulefone Armor 2, seems to be fine for second 3G and 4G lines, unlike many dual SIMS) and am looking to hook up a second line mainly to have a second line - and do Can to US talking. My main line is Virgin,...
I have an unlocked Samsung Galaxy Ace 2 that worked on the chatr network but doesn't find the PM network. I have a basic voice only SIM. When I do network search it only finds the Rogers network. I checked the hidden menues and it shows as unlocked f...
Customer put in credit card info and it failed, when i went to add vouchers it said account already activated and wont let me back in, to finish setting up. Tried to make new account and says email and sim card are already registered
Hi, I have been eyeing the 10$/month plan to get me started as this is my first phone plan, I was wondering why it says its limited time, does this mean that they can change the price at any given time? Thanks for your replies
My dad is trying to sign up with PM, and he wants to take advantage of the $10 credit for being referred before May 10th. But he went on to sign up tonight and it says the site is currently down. Any word on if it'll be ready to go soon? And if not, ...
Recently switched plans and now phone wont call or text.
Hello Can anybody help me retrieve my call log from my August 2017 period? I am looking for a specific number that I called. Any help would be greatly appreciated Thanks
I pay this month plan. yesterday night and today i use internet hotspot . Then i get the massage my internet almost used.my plan is 1Gb 1 month. I use 1day all?? I try to check the my account. They not show me. I can’t check.I can’t understand. Chec...
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