Wrong account set up

[Keljai]

Hi public Mobile. I joined recently via Walmart. I wanted the 45$ promo plan but seem I got placed into the $10 plan (happened to my fiancee too) I know I can change the plan only but I'll loose the 10$ I I paid already. Any way of getting it corrected? The account was setup 5 days ago 

[JL9]

Because of the situation and how recent you opened your account, the mods may be able to rectify this so you dont lose your $10, but check in with them.

[cappaj]

---

@Keljai wrote:

Hi public Mobile. I joined recently via Walmart. I wanted the 45$ promo plan but seem I got placed into the $10 plan (happened to my fiancee too) I know I can change the plan only but I'll loose the 10$ I I paid already. Any way of getting it corrected? 

---

Your best bet is to send a private message through this forum to Moderator_Team - but keep in mind that it may be up to 48 hours before you get a response. Include the account details for you and your fiancee in the initial message to make things move as fast as possible (names, phone numbers, account numbers, PINs).

If you signed up while the current $25 promo credit was being offered by Walmart, I'd make sure you point that out too so you can get that added to your account balance. And if you didn't have a referral on either account when you signed up, you could see if they'll put you down as your fiancee's referral (or vice versa), to make sure you get the Referral reward.

[jp2]

Please send a private message to the moderators and explain the situation. The info is in the spoiler. 

Other options are like you say lose the 10 dollars or if you can survive the month with your current plan just do a future dated plan change.

Spoiler

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get help with you account.

• They are Public Mobile support employees who can help with your issue (More details).

• Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

• Messages are replied to during office hours, in the order in which they are received

• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

• There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

• How to view and reply to your private messages