Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Plan cannot be changed

Hello,I used to have Province-wide talk plan for 25, then one month nothing and now I would like to change it and pay for 10 CAD Plan (Canada-wide talk 50 min + International Texts 50). The GUI have a button that does not work. What can I do to react...

NO SERVICE AT ALL after porting (not even text)

Today, August 26 @ 5:00 PM EST, I went to Walmart and got my number transferred from Fido to Public Mobile. However, as of right now (10PM EST), I do NOT have service. I cannot call, text, or use data. I did not even receive any welcome text message....

Disabling Voicemail

My plan is voice only and voicemail included. How can I disable the voicemail feature?

Resolved! Walmart STC ON

Just want to share a positive experience at a Walmart. Yesterday, a family member and I went to Scarborough Town Center, ON. We went to WOW boutique first, and were told they were out of stock of PM’s sim. Then we went to Walmart and the two guys t...

Resolved! Question about the Koodo Deal

Hey everyone, I realize this might not belong here, but I thought I'd ask anyway. I got the text message offering 8gb for $40 with Koodo, but part of the plan has me confused. It says it gives a $15 per month discount for 12 months. Is that on top of...

Resolved! Payment using debit visa

Anyone have any trouble using debit visa for payments

Virgin to public mobile

Hi there I would like to ask how to get help from the moderator about my problem in porting my virgin number to my public mobile number, I did mine using the procedure in my account and then my virgin mobile number got cutoff and were not successfull...

I am locked out of my self serve account

My password doesent work and i tried to reset it multiple times with no email coming to my account to reset. Fix this please as i have been trying for weeks.

Resolved! Verify and changing PIN

How do I verify and/or change my PIN? Raymondi

refer a friend rewards missing!

Hi thereI have notice in my rewards that i am not being rewarded for friends referral despite my referral still being active. Please suggest who should i talk to about that Regards

I placed my promo code when I created my account but it does not show up on my balance

International Text Agreements

Hi all! Can anyone point me to Telus international texting carrier list agreements? It used to be on their site but can't find it anymore.It seems that for one carrier I sent text it's only working one way (they get my text from PM, but can't respond...

Transferring Existing Public Mobile # to a new Public Mobile Account!!

So my existing number is 647-xxx-xxxx And I just recently registered for a new plan with Public Mobile with the new number of 647-xxx-xxxx. Would like to have my existing number transferred to my new plan! Help

Resolved! Should I remove my sim when going to the US to avoid roaming charges?

I'm going to the US side of Niagara falls for 2 hours. I have a prepaid public Mobile plan. Will there be roaming charges or no if I dont have a US add on?

Resolved! Ontario-only talk add on?

Is there any talk add on for Ontario only? I need less than 200 minutes and don't need it work in the rest of Canada or in the US.

Resolved! Cant activate SIM card

Hello, I've tried setting up an account with Public Mobile. Everything went fine until I tried to pay and I received an Acttivation error. The message says: "Unable to Process TransactionSorry, we are unable to verify your card at this time. Please e...

just changed my plan to ad texting, now I am told that I don't have texting. What is going on?

change of plan (I joined just 5 days ago.. and I think they made the mistake

i just joined 5 das ago. and really wanted the $30. 00 plan but somehow I got the $25.00 plan. HOW DO I CHANGE IT??

New Subscription, usage SMS very wrong

Hi,I signed up for PM yesterday and haven't left the house since then (I've been on wifi since then). IE: 100% of my data usage has been on wifi. Today I received 2 SMS messages within a minute of each other stating that I had used 75 and 95% of my u...

cannot send text messages: "sorry your current plan does not include text messaging"

just signed for public mobile $20 plan but not able to send text messages. Keep getting message that says: "sorry your current plan does not include text messaging". I dont this becaause from i understand all plans included local unlimited text messa...

Koodo to PM

Hello, I was able to to create a port request which disabled my previous service with Koodo post paid but my number hasn’t been pushed onto my new mobile in 24hrs. It said to contact the community for assistance. I believe it may be stuck, and requi...

Why I can't get reward credit?

Dear All, I just transfer from Telus to Pulbic Mobile. It looks like there are no $25 for me and refrals. My husband is my refrals and the old account in Telus was his name because that is the corporate plan. After transfter, the account name is min...

My phone was I believed hacked!

Hello @CS_Agent Yesterday sitting at my cubicleat work, 5:48 pm I noticed my phone turned on and was calling a number then it was answered on its own !! I immediately pressed the End Call. I have never in my years of owning a cell phone has this hap...

Got the SIM card, signed up, doesn't work

Hi, I got my SIM card yesterday and entered it in the sign up page and thought I was all set up. When I put the card in my phone and reboot it, I get ... crickets. No data, can't call anyone, no carrier info in the status bar. Super confused. I tri...

Can I get the Koodo plan $40 8gb if I already have the $40 6gb plan?

I switched from PM to Koodo end of March and got the $40 6GB. Is there anyway I can get the $40 8GB plan instead.?? * Please let me know, thank you.

Credit Card problems

I've been on autopay for quite a while now with my CC, but have run into an issue. My credit card was flagged for potential fraudulent activity by my bank (false alarm, phew, card is active again), but while it was suspended, PM attempted to make a p...

Resolved! Koodo Roaming

Does anyone have any experience with US roaming for Koodo. Is it more expansive than PM add on?

Just moved to Public Mobile - internet not working

Hello Community! I just moved to PM from FM. I have data on my PM account however can't seem to access internet. ERR_Internet_Disconnected. Using an iPhone 7P. Can anyone help please? Thanks,Harshad

SIM Not Working

I have purchase the SIM and the plan today. I am using Samsung Galaxy J1Nxt phone and IMEI is 3564 xxxxxxxxxx. Your system says this phone should support the Public Mobile SIM. However, it is not working. Would you check please what is happening. My...

Resolved! koodo Transfer issue

I've got promo message about transfer callphone number to koodo. But i still want to stay PM.can i use my promo code and phone number to transfer my wife's phone number to koodo?just port her number to koodo. this promo plan is amazing, can i give it...