Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Not receiving incoming calls. And out going and in coming text.
System says that my credit card is invalid however it works everywhere else and i'm seeing public mobile placing charges against my card. I suspect they're having some issues on their side. Is anyone able to confirm this? @CS_Agent
Hi this is Kevin i changed my plan from $50 plan to a $35 plan about 30 mins ago and i still have no service at all i can't call out or even text
Why doesn't Public mobile have a customer service that can answer my problems with my payment? In stead, they just cut me off. I sure would like someone to tell me why they won't accept my Visa, Mastercard or my Visa Debit card I want an answer from ...
I just tried activating my sim card and it said activation failed. Don't know if my visa was charged? But I would also like help activating my sim. Thanks!
I need to port a number from SpeakOut and have read various posts on the forum. I would nonetheless prefer clarifying a few doubts before submitting the port request so it is processed without any errors. Please see the snapshot below and confirm my ...
Dear all, my friend hastransfered my number from wind to public mobile 3 month ago, and he did transfer while activating his sim card. We believe the transfer of his old number is done becuase he has been using his old number with public mobi...
Hey guys, I have been unable to change my account plan. I am on an older legacy plan from public mobile. I have tried to change my plan online through my account and it prompted me to dial 611. I dialed 611 and there was no option to change my plan f...
Is there anyone having the same problem?I sent a message to moderator but still no reply yet.1) I have problem porting the number from Koodo to PM, I changed my email in Koodo, still not able to port the number.2) SIM card not supported for an UNLOCK...
Hi I was originally using TELUS and switched to Public Mobile. I was using an unlocked LG V20 LS997 on 3G data with TELUS and now it won't connect at all. Calls and texts still work and I've tried playing with APN settings. Can anyone confirm the ...
I ported my number in from Bell, I can call out but cannot receive calls.
Hey,I just reactivated my plan but can't make any calls or use my data. When making calls even within my province, I get a message saying I need a long distance add-on. Ive tried taking my sim out and back in, and restarting the phone, but neither so...
Not a pioneer member, but joined during the beta time, got 2 people to join as well. Had the refer a friends rewards for a few month but it disappeared. I sent webmail before but never got a respond. Both of the referral lines are still active. Where...
Hello @Moderator_Team I am unable to accept my public account online. Is there a link where I can reset my information? Thanks.
Hello @Moderator_Team My phone has no service, even though it is set up for autopay and there is nothing wrong with my credit card. I've tried using your self-serve automated system to change the credit card, to see if it will help, but it was useles...
Hi there, New to PM and I have a couple of questions:1. I was testing my throttle speed from Peterborough to Toronto maybe every 10 min or so, just to see how the network is and it says on my profile that I used 1.1 Gig of my 5 Gig of data already......
is it unlimited text as well?just states international
So I do a system update on my phone which is a Zenfone 3. Network doesn't connect after. I wasn't worried at first until I noticed I would get bars for about 5 seconds every 2 minutes or so. I noticed the apn was gone so I tried to re-enter it. I wou...
Hello,I got the black friday deal today with the $30 plan, but I wanted to change it in store to the $25 plan on second thought. The employee at the store told me I have to do it online and he can't do it in store, and that I will keep the black frid...
I am having a problem with my account it seems...I have 1gb of data included then added a data-addon of 1 more gb....so before the 1 gb in the usage page work “take data” from the main 1gb...then carry into my addon....now I got a warning that I had ...
i am wondering if there is any offers to switch over to koodo i now there was one back awhile ago i was going to do it and then something happened. is there any other offers out there right now
Am I eligible to receive free incoming text sms in $20 Unlimited Talk plan for 30 days? When someone send me text what will happen if I am in that plan?
I received a message saying my account is suspended because the did not receive a payment. My credit card is still good. What is happening here?
Hi, I like to change my plan to a special offer. Before changing the plan I have some quick question.The rewards which I have currently will it be applicable in the new planI want to change it in the next renewal date is it possible and how to do it....
Hello,How can I porting my number from Bell?Thanks
The number we tried to port over to public moblie wont work and wont recieve phone calls. So changed it to a public mobile number. An now I cant cancel the old contract because the number is stuck. How do I fix this?
Hi I recently just joined public mobile but the referring a friend tab wasn't working properly and I wans't able to add my friends phone number so we can get this promotion https://productioncommunity.publicmobile.ca/t5/Announcements/Until-December-6...
I purchased the $40 plan on Friday November 23rd. The opromotion gave me one month free. I purchased it at London Drugs. Your website was down so London Drugs staff called your assistance desk for stores. They registered me for the $10 plan just to g...
Ive tried setting up my mothers phone public mobile and transfering her number however there was an error when trying to check out and it didnt go through. Next time i tried re entering all the info and now its saying the phone nmber is no longer val...
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