@taoliu wrote:
How to track where my phone number is. I stopped payment to Chatr on Aug 15 and on Chatr it showed my account expired. No reply from private message and incoming calls are not working.
I am going to assume that your Chatr plan says expired because the next billing period hasn't been paid for. I think that if the account was closed because Chatr released the number to Public Mobile, you just wouldn't be able to log into your Chatr account any more.
Assuning that, and when it comes to talk about your port being incomplete, I could be incorrect, but I do not believe that is the case. I believe that your porting request has outright failed. Only active phone numbers can be transfered to Public Mobile. I strongly suspect that you will have to pay Chatr for another month to reactivate the Chatr service and plan. Only then should you try to port your number to Public Mobile.
Out of curiosity, which date did you make the porting request on? If you made in on August 15, that's unfortunate because of number portability guidelines. I am uncertain if Chatr allows port out of phone numbers that have expired plans attached to them (almost certain that they don't). I know for sure that Public Mobile won't.
If you made the request when the Chatr plan was still active, the best you could probably hope for would be for Public Mobile to possibly change the expiry date of your Public Mobile plan. You're still likely going to need to pay Chatr to reactivate your Chatr service.
As for when you are ready to have your number transfer request re-attempted be sure to first call Chatr customer service to ask for your account number.
