Maybe you just have to go to the phone settings and under cellular toggle activate the phone number shown. No harm in doing the above and who knows maybe that’s all required.
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage) . Check the envelope icon on top right. Call them and get it fixed
But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 **After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.
