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Can not log in app and website

WaynR
Great Neighbour / Super Voisin

Hi, my name is Wayne Chen, yesterday I did not log in the app

Even though I changed the password, it did not display my account 

Please help me,thanks 

3 REPLIES 3

WaynR
Great Neighbour / Super Voisin

Thank you 

AK32
Model Citizen / Citoyen Modèle

Hey there, assuming you tried to reset your password by selecting "forgot my password" and got a reset link sent to your email. If you havent done this, i would suggest trying this first. If you already reset your password and it still does not let you log in, you will need to reach out to a PM customer service rep, which you can do here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

slusagm
Mayor / Maire

PM can help with this, but you need to send them a ticket.

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.