Can not log in app and website
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a week ago
Hi, my name is Wayne Chen, yesterday I did not log in the app
Even though I changed the password, it did not display my account
Please help me,thanks
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a week ago
Thank you
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a week ago
Hey there, assuming you tried to reset your password by selecting "forgot my password" and got a reset link sent to your email. If you havent done this, i would suggest trying this first. If you already reset your password and it still does not let you log in, you will need to reach out to a PM customer service rep, which you can do here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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a week ago
PM can help with this, but you need to send them a ticket.
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437