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Cannot downgrade my subscription

cgs0101
Great Neighbour / Super Voisin

I would like to downgrade my subscription for example I had $25 subscription but I want now $19 subscription but I cannot see $19 subscription on my account page though I could see that before. What is the problem?

3 REPLIES 3

hairbag1
Mayor / Maire

@cgs0101 

as of right now, Telus has a prepaid plan that's available for 365 days and only costs $100...for the entire 365 days. It comes with unlimited Canada wide calling, unlimited sms and 2GB's per month...just make sure to use the promo code AUTO2G. You can port your PM number easily to Telus as long as you keep your PM account active until successfully ported to Telus.

added link....https://www.telus.com/en/mobility/prepaid/plans

eddieO
Mayor / Maire

@cgs0101 TheSterlinger is right, the only way around this is to port your number out to another provider and then come back as a new customer using a new SIM and a different email. It's not convenient and if you have existing referral points you will lose them but unfortunately Public Mobile made this decision to only allow upgrades, no downgrades, not nice.

TheSterlinger
Mayor / Maire

@cgs0101  hi, the problem is that Public Mobile will not allow anyone to downgrade to a lesser plan than they currently have. Unfortunately you can only downgrade to what you see in your account.  

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