CAN-US-Mexico Plan doesn't work

[Abigsmae]

Hello! I'm in Mexico right now with the CAN-US-MEX plan and it keeps popping up that my roaming is off. It says I'm connected to "TelCel" but I can't access my data. I can phone and text message but my cellular data does not work. How do I fix this?

[Abigsmae]

@hTideGnow Thank you so much!!!!

[hTideGnow · Accepted solution]

hi @Abigsmae 

btw, you have two lines, Primary and Travel.  is the Primary your Public Mobile line? if it is click on it and what do you see?

and to manually try different network:

1. Open Settings
2. Tap Cellular or Mobile Data
3. Tap Cellular Network or Network Selection
4. Toggle off the Automatic switch
5. Select your desired carrier from the list of available networks

[Abigsmae]

Hello @hTideGnow thanks for the response! I can't seem to find that tab under my cellular settings on iPhone. Can you please show me where to find it? I included a screenshot to show you. 

 

[hTideGnow]

HI @Abigsmae 

make sure you Roaming Mobile data is enabled on the phone.

and you can also manually connect to AT&T and test again