Activating my subscription didn’t work

[Justdoit2638]

My subscription failed to activate my phone. I tried re-starting my phone a few times. Not sure what to do at this point. I paid my bill to my old subscriber so I’m up to date there. SOS is all I have to show. 

[hTideGnow]

hi @Justdoit2638 

if you were using the app and the error comes after phone number choosing, then you will need PM support agent to help to complete the activation 

submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[ORNGNBLK]

@Justdoit2638  - Were you using the APP (not browser) to subscribe? This is a common reason for error. 

If so, which step did you get to? Did you reply "YES" to the text from your old provider confirming your authorization to change? Please share some more details so we can help with where you are