Need Help Finding Direct Message Link for Support (Brother Locked Out)

[Abdullah14]

Hi Community,

I’m trying to help my brother regain access to his Public Mobile account. He’s currently locked out and unable to log in. I reached out to Public Mobile support through my own account, but they told me he needs to send them a direct message himself.

The problem is, we can’t find the unauthenticated link or page where someone who can’t log in can still send a direct message to a support agent. From what we understand, messaging support usually requires being logged in — which creates a frustrating loop for anyone who’s locked out.

Can anyone share the exact URL or method for sending a direct message to a Public Mobile CS_Agent without logging in?

I appreciate any help — the agent I spoke with didn’t provide a clear answer.

Thanks in advance!

[slusagm]

@Abdullah14 

make sure your brother setup anther community account and send the message himself (you cannot send on behalf)

To contact PM support,  message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to  community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage